Skip to content

ServiceNow Business Analyst Resume Examples

Rate this page

Are you a ServiceNow Business Analyst looking to make a career change? Writing a resume can be a daunting task, especially if you are unsure of the position you are applying for. This guide will provide you with an outline of what to include on your resume as a ServiceNow Business Analyst and provide some examples of how to write an effective resume for this role. By following the tips and advice in this guide, you can create a resume that will help you to stand out from the competition and get the job you want.

If you didn’t find what you were looking for, be sure to check out our complete library of resume examples.


Start building your dream career today! 

Create your professional resume in just 5 minutes with our easy-to-use resume builder!

ServiceNow Business Analyst Resume Examples

John Doe

ServiceNow Business Analyst

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email:

I am a ServiceNow Business Analyst with 10 years of experience in developing and implementing ServiceNow solutions. I have a strong background in requirements gathering, analysis, development, implementation, testing, and maintenance of applications. My expertise lies in analyzing business requirements, validating solutions and applying best industry practices in order to deliver successful service- oriented solutions. I have excellent communication, problem solving and organizational skills.

Core Skills:

  • Experienced in developing and implementing ServiceNow solutions
  • Strong understanding of the ServiceNow platform and its features
  • Knowledge of ServiceNow workflow and scripting
  • Excellent written and verbal communication skills
  • Strong problem solving and analytical skills
  • Proficient in MS Office applications
  • Solid understanding of software development life cycles
  • Ability to create detailed functional specifications

Professional Experience:

  • Developed and implemented ServiceNow solutions to meet customer requirements
  • Designed and developed ServiceNow modules and custom applications
  • Collaborated with stakeholders to understand requirements and develop effective solutions
  • Performed gap analysis to identify improvement in the existing applications
  • Developed workflows, scripts and integrations to enhance ServiceNow performance
  • Analyzed existing processes and proposed changes to improve efficiency
  • Provided technical guidance to other teams
  • Validated solutions and performed testing to ensure quality
  • Monitored and maintained ServiceNow applications


  • Bachelor’s degree in Computer Science
  • ServiceNow Certified System Administrator
  • Certified Business Analysis Professional (CBAP)

Create My Resume

Build a professional resume in just minutes for free.

ServiceNow Business Analyst Resume with No Experience

A detail- oriented and multi- tasking ServiceNow Business Analyst with a knack for problem- solving and the ability to quickly learn and adapt to new processes. Seeking to leverage expertise in ServiceNow to benefit an organization.


  • In- depth knowledge of ServiceNow
  • Experienced in documenting and analyzing business requirements
  • Skilled in researching trends and process issues
  • Excellent communication and problem- solving skills
  • Ability to multi- task and prioritize tasks
  • Proficient in working with invoices and budget tracking


  • Gather, document, and analyze business requirements for ServiceNow
  • Manage the ServiceNow development process, including troubleshooting, testing, and release management
  • Monitor ServiceNow performance, troubleshoot errors, and recommend solutions
  • Develop and maintain ServiceNow documentation, including process flows and user guides
  • Monitor ServiceNow performance, troubleshoot errors, and recommend solutions
  • Collaborate with other departments to ensure proper functioning of the system
  • Assist users in understanding the system and troubleshooting issues

0 Years



ServiceNow Business Analyst Resume with 2 Years of Experience

An experienced ServiceNow Business Analyst with 2 years of experience in understanding the business needs and providing the best solutions using ServiceNow platform. Expertise in developing and analyzing the business requirements, UAT testing and producing quality documents. Highly competent in translating complex requirements into technical terms and delivering the optimum solutions.

Core Skills:

  • Business Analysis
  • ServiceNow Platform
  • Requirement Gathering
  • UAT Testing
  • Technical Documentation
  • Stakeholder Management
  • Project Management


  • Gathered and documented the business requirements by conducting meetings with stakeholders.
  • Developed the application features using ServiceNow platform.
  • Performed UAT testing to ensure a smooth transition of the applications.
  • Prepared technical documents to support the business users.
  • Maintained effective communication with stakeholders to provide them with regular updates.
  • Analyzed the business performance and suggested improvement methods.
  • Managed multiple projects and ensured that the deadlines were met.

2+ Years



ServiceNow Business Analyst Resume with 5 Years of Experience

I am an experienced ServiceNow Business Analyst with 5 years of experience in gathering requirements, designing, testing, deploying and supporting ServiceNow applications. I have extensive experience in customizing ServiceNow, developing and configuring core applications, and developing reports for user groups. I have a strong understanding of the system architecture, data and process flows, as well as debugging and troubleshooting in both operational and technical areas. I am proficient in ServiceNow platform administration, customizing workflows, automations, and data management. I have excellent communication, interpersonal, problem- solving and analytical skills, along with a strong knowledge of the ServiceNow product suite.

Core Skills:

  • ServiceNow Platform Administration
  • Application Development and Configuration
  • Requirements Gathering
  • Report Development
  • System Architecture Understanding
  • Troubleshooting
  • Data Management
  • Automation Development
  • Communication Skills
  • Interpersonal Skills
  • Problem- Solving
  • Analytical Skills


  • Designing, developing, testing and deploying ServiceNow applications
  • Customizing applications within the ServiceNow platform
  • Developing, configuring, and delivering reports for user groups
  • Debugging and troubleshooting in both operational and technical areas
  • Troubleshooting any issues with the ServiceNow platform
  • Developing and managing automations for different processes
  • Developing and managing custom workflows
  • Managing data using ServiceNow
  • Gathering requirements from stakeholders and providing solutions
  • Providing technical support and training to users on ServiceNow applications

5+ Years



ServiceNow Business Analyst Resume with 7 Years of Experience

I am an experienced ServiceNow Business Analyst with 7 years of experience. I am a passionate professional with a proven track record of providing detailed technical analysis and evaluation of business functional requirements. My expertise lies in working with stakeholders to develop end- to- end solutions for ServiceNow applications and integration testing for complex business processes. I am proficient in ServiceNow development, programming, and customization and have experience with multiple ServiceNow releases. Additionally, I have strong knowledge of business process management and IT service management.

Core Skills:

  • ServiceNow platform and application development
  • ServiceNow customization, integration, and testing
  • Business process management
  • IT Service Management (ITSM)
  • ServiceNow Release management
  • Data Analysis
  • Problem Solving
  • Agile Methodology


  • Provided technical analysis and evaluation of business functional requirements
  • Developed end- to- end solutions for ServiceNow applications
  • Performed integration testing for complex business processes
  • Worked with stakeholders to ensure that ServiceNow solutions meet customer requirements
  • Developed code to customize the ServiceNow platform
  • Monitored ServiceNow release management and prepared new release documents
  • Provided user support and advice on best practices for using ServiceNow
  • Performed data analysis to identify process and system solutions
  • Solved complex technical problems related to ServiceNow implementations

7+ Years



ServiceNow Business Analyst Resume with 10 Years of Experience

Highly experienced ServiceNow Business Analyst with 10+ years of experience developing, implementing and managing ServiceNow applications for companies in several industries. Skilled in meeting customer requirements, gathering and analyzing data, and developing solutions to complex challenges. A proactive leader with a successful track record of delivering outstanding customer service and successful projects.

Core Skills:

  • ServiceNow Business Analysis
  • Requirements Gathering & Analysis
  • Process and Workflow Design
  • Data Analysis & Reporting
  • ServiceNow Application Development
  • System Integration & Troubleshooting
  • Project Coordination & Management
  • Agile & Waterfall Methodologies
  • Customer Relations & Service


  • Coordinated with business users and stakeholders to define requirements and ensure solutions met business objectives.
  • Developed and implemented ServiceNow applications, system integrations and solutions in accordance with customer requirements.
  • Developed system processes, workflows and troubleshooting methods to maintain consistent system performance.
  • Developed data analysis, reports and visualizations to provide insights into system performance and data trends.
  • Developed and maintained project plans and timelines to ensure timely delivery of project objectives.
  • Coordinated with cross- functional teams and worked with stakeholders to ensure successful project completion.
  • Conducted system testing, troubleshooting and maintenance to ensure system stability and performance.
  • Developed and maintained knowledgebase documentation for system processes, procedures and best practices.
  • Delivered exceptional customer service, support and training to ensure customer satisfaction.

10+ Years

Senior Manager


ServiceNow Business Analyst Resume with 15 Years of Experience

I am an experienced and highly driven Business Analyst with 15 years working in the ServiceNow platform. I am an articulate and detail oriented problem solver who has a successful track record of developing creative solutions that optimize business processes and maximize profitability. My areas of expertise include process improvement, requirements gathering, project management, system implementation, data analysis and risk management. I am also well- versed in developing user- friendly, data- driven applications and have extensive experience working with customers, vendors and stakeholders. I am confident that my skills and experience make me an ideal candidate for any ServiceNow Business Analyst role.

Core Skills:

  • Process Improvement
  • Requirements Gathering
  • Project Management
  • System Implementation
  • Data Analysis
  • Risk Management
  • Application Development
  • Customer Relationship Management
  • Vendor Relationship Management
  • Stakeholder Relationship Management


  • Analyze business processes and requirements to identify areas of improvement
  • Develop and implement solutions to improve customer service, increase efficiency, reduce costs and ensure regulatory compliance
  • Map and document business processes and identify opportunities for automation
  • Analyze and interpret data to support strategic decision making
  • Develop data- driven applications for customer- facing applications
  • Work with customers, vendors and stakeholders to develop innovative solutions
  • Support project planning and management activities such as analyzing project risks, creating user stories and use cases, and establishing project plans
  • Monitor and evaluate system performance and recommend changes as required

15+ Years



In addition to this, be sure to check out our resume templates, resume formatscover letter examplesjob description, and career advice pages for more helpful tips and advice.

What should be included in a ServiceNow Business Analyst resume?

Having a strong resume is essential to standing out in the serviceNow Business Analyst job market. As a serviceNow Business Analyst, you must have a deep understanding of the serviceNow platform and its various capabilities. In order to demonstrate this knowledge on your resume, here is a list of what should be included:

  • Experience with the serviceNow platform: Showcase your experience with serviceNow by listing the modules you have worked with, the versions you have used, and specific accomplishments.
  • Knowledge of its development components: Demonstrate your knowledge of serviceNow development by providing examples of your development work, including scripting and reporting.
  • Understanding of ITIL and ITSM: List your understanding of ITIL and ITSM, such as experience in incident, problem, and change management.
  • Business Analysis and Client Interaction experience: Showcase your ability to analyze business needs and develop solutions that meet those needs. Also, include your experience in client interaction.
  • Project management experience: Provide a list of projects you have managed, from start to finish, and the results of those projects.
  • Understanding of serviceNow Configuration Management Database (CMDB): Showcase your understanding of CMDB and its various capabilities.
  • Problem-solving and troubleshooting skills: Demonstrate your ability to troubleshoot and solve problems quickly and efficiently
  • Certifications: Include any certifications you have in serviceNow or related technology.

What is a good summary for a ServiceNow Business Analyst resume?

A ServiceNow Business Analyst resume should include a summary of your qualifications and experience in service-oriented architecture, software development, and business analysis. The summary should include a statement of your expertise in developing successful solutions to customer problems and how you leverage ServiceNow to help customers achieve business objectives. It should also discuss your experience in developing user-friendly applications and workflow designs, as well as your ability to manage stakeholders and coordinate with various departments. Finally, the summary should mention your knowledge of ServiceNow’s platform-as-a-service (PaaS) and mobile application development. The summary should demonstrate your ability to communicate effectively with customers, providing them with timely and accurate solutions to their challenges.

What is a good objective for a ServiceNow Business Analyst resume?

A ServiceNow Business Analyst is a tech-savvy professional who helps organizations use the ServiceNow platform to its fullest potential. They analyze the customer’s current business processes and develop solutions to increase efficiency and improve performance.

If you are looking to write a resume for a ServiceNow Business Analyst position, an effective objective statement can set you apart from other applicants. A good objective statement for a ServiceNow Business Analyst resume should be focused on the specific role and emphasize the value and strengths you bring to the position. Here are some examples of objectives that you can use:

  • To leverage my expertise in the ServiceNow platform and my ability to analyze business processes to help the organization streamline operations and increase profitability.
  • To utilize my excellent communication and problem-solving skills to develop solutions that enable the organization to maximize the benefits of the ServiceNow platform.
  • To utilize my experience in developing detailed technical documents, managing user acceptance testing, and creating user training materials to ensure successful implementation of the ServiceNow platform.
  • To combine my experience in analysing customer requirements, understanding business processes, and ensuring customer satisfaction to create effective solutions on the ServiceNow platform.

How do you list ServiceNow Business Analyst skills on a resume?

When you list ServiceNow Business Analyst skills on a resume, you should highlight the technical and soft skills that have equipped you with the necessary knowledge to perform successfully in this role. With the right combination of qualifications, you will be one step closer to securing a new challenge.

  • Technical Skills: Good technical knowledge of ServiceNow platform and its functionalities. Understanding of ITIL/ITSM process. Proficient in coding technologies such as HTML and JavaScript.
  • Soft Skills: Strong analytical skills, including diagnostic and problem-solving. Ability to create clear customer requirement documentation. Excellent communication and presentation skills. Ability to build relationships and manage stakeholders.
  • Industry Knowledge: Knowledge of ServiceNow and its related products. Expertise in business process reengineering and process automation. Understanding of Application development, integration, and maintenance. Knowledge of customer service and support.
  • Education: Bachelor’s Degree in Business Administration, Computer Science, or related field.

These ServiceNow Business Analyst skills should help you create a resume that stands out to potential employers and shows that you have what it takes to be successful in this role.

What skills should I put on my resume for ServiceNow Business Analyst?

As a ServiceNow Business Analyst, employers may be looking for a variety of skills in your resume. Your resume should focus on the skills that would be most relevant to a ServiceNow Business Analyst role, to ensure that you make the best impression possible.

The following list of skills is a good place to start when considering what to include on your resume:

  • ServiceNow experience: Demonstrating experience with the ServiceNow platform is key for a ServiceNow Business Analyst role. Employers will be looking for your ability to configure, configure, and customize the platform to meet their needs.
  • Technical writing skills: The ability to communicate technical information in a way that is easy to understand is essential for a ServiceNow Business Analyst. Show employers your ability to explain complex topics in an accessible manner.
  • Analytical thinking: Employers will want to see your ability to analyze data, identify opportunities, and develop solutions. Demonstrate your problem-solving skills and show employers your capacity to think critically and strategically.
  • Project Management: Project management experience is useful for ServiceNow Business Analysts, as it involves managing the implementation of ServiceNow projects. Show employers your ability to handle multiple projects at once and manage a team.
  • Data analysis: Employers may be looking for your ability to analyze data and draw meaningful insights from it. Show employers your skills in data analysis and explain how you can use it to improve the effectiveness of ServiceNow.
  • Business process knowledge: Employers will be looking for your understanding of business processes and how to use ServiceNow to improve them. Demonstrate your understanding of how the platform can be used to make businesses more efficient and productive.

By demonstrating the skills listed above, employers will be able to assess your suitability for a ServiceNow Business Analyst role. Make sure to include relevant experience and qualifications to demonstrate your ability to succeed in the role.

Key takeaways for an ServiceNow Business Analyst resume

When it comes to writing a resume for a ServiceNow Business Analyst position, there are certain key takeaways that should be included in order to stand out from the competition. Here are some of the key takeaways to include in your ServiceNow Business Analyst resume:

  1. Demonstrate expertise in ServiceNow: ServiceNow Business Analysts must have a solid understanding of the ServiceNow platform and its various components. Include any certifications or courses that demonstrate your expertise in ServiceNow.
  2. Include relevant experience: Your resume should include any past experience as a Business Analyst, such as working in an IT or software company, or any experience you have working with ServiceNow.
  3. Highlight communication skills: Communication is key in a Business Analyst role. Make sure to highlight any experience you have communicating with stakeholders, customers, and team members.
  4. Demonstrate problem-solving skills: A ServiceNow Business Analyst needs to be able to identify and solve problems. Include any experiences you have that demonstrate your problem-solving skills.
  5. Include specific achievements: ServiceNow Business Analysts need to be able to think outside of the box in order to create successful workflows. Include any specific achievements you have had that demonstrate your creative problem-solving abilities.

By following these key takeaways, you will be able to create an effective ServiceNow Business Analyst resume that will help you stand out from the competition and land the job you have been dreaming of.

Let us help you build
your Resume!

Make your resume more organized and attractive with our Resume Builder

Resume template