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Emergency Dispatcher Resume Examples

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Have you ever thought about becoming an emergency dispatcher? Emergency dispatchers are vital in providing fast and accurate responses to emergency events. As such, they play an important role in the public safety sector and in the lives of those who need help. However, before you can begin your career as an emergency dispatcher, you must first write a compelling resume. Crafting a well-written resume is key in successful job seeking, and this guide will provide you with useful tips on how to create an emergency dispatcher resume that will stand out from the rest. Additionally, examples of resumes for emergency dispatcher positions are included to give you an idea of what a good emergency dispatcher resume should look like.

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Emergency Dispatcher Resume Examples

John Doe

Emergency Dispatcher

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email:

Highly motivated Emergency Dispatcher with proven experience in providing efficient and reliable support to public safety personnel. Possess excellent communication and self- management skills as well as a commitment to providing the highest level of customer service. Excels in a fast- paced environment while making decisions with confidence, clarity, and accuracy.

Core Skills:

  • Excellent interpersonal and communication skills
  • Proficient in all relevant computer and telephone systems
  • Ability to manage multiple tasks and prioritize correctly
  • Knowledge of public safety systems and procedures
  • Ability to remain calm and composed in high pressure situations
  • Expert in problem solving and conflict resolution

Professional Experience:
Emergency Dispatcher, ABC Company, 2019 – Present

  • Handle incoming 911 calls and dispatch police and fire personnel as needed
  • Monitor and manage police and fire activity through radio and computer systems
  • Collect and analyze available data to make informed decisions on dispatch decisions
  • Maintain accurate and detailed logs of all incoming and outgoing calls
  • Utilize GPS systems to identify the locations of police and fire personnel

Emergency Dispatcher, XYZ Company, 2017 – 2019

  • Received incoming 911 calls, analyzed the situation and dispatched appropriate personnel
  • Collected caller information and relayed it to police and fire personnel
  • Monitored police and fire personnel through radio and computer systems
  • Ensured accuracy of all call information and records
  • Utilized GPS systems to identify and route the locations of police and fire personnel

ABC College, 2017
Associate of Arts in Emergency Management

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Emergency Dispatcher Resume with No Experience

Highly organized and detail- oriented aspiring Emergency Dispatcher with no experience. Possesses excellent communication and problem- solving skills, and is eager to apply them in a professional setting.


  • Exceptional customer service
  • Outstanding telephone etiquette
  • Strong organizational skills
  • Ability to remain calm in stressful situations
  • Excellent interpersonal and communication skills
  • Proficient in basic computer functions
  • Quick learner


  • Respond to emergency calls in a timely and effective manner
  • Monitor and assess the nature of emergency calls
  • Accurately document all information received from the call
  • Dispatch the appropriate emergency personnel to the scene
  • Keep up- to- date on local laws and regulations
  • Remain in contact with emergency responders and update them on the situation
  • Enter data into the computer system in order to track calls and dispatch
  • Monitor alarms and dispatch personnel as necessary
  • Assist in the investigation of emergency calls as needed.

0 Years



Emergency Dispatcher Resume with 2 Years of Experience

Highly organized and reliable Emergency Dispatcher with 2 years of experience in the field. Experienced in operating radio communications systems, using a computer aided dispatch system and providing emergency medical services. Proven ability to assess dangerous situations quickly and accurately providing timely and appropriate responses. Developed excellent problem solving and communication skills and can remain calm in high- stress situations.

Core Skills:

  • Radio Communication Systems
  • Computer Aided Dispatch System
  • Emergency Medical Services
  • Crisis Management
  • Problem Solving
  • Communication
  • Data Entry


  • Monitor and respond to emergency calls, record details and offer instructions.
  • Analyze callers, evaluate situations and provide instructions on how to cope with the situation.
  • Dispatch police, fire and medical services to the appropriate location.
  • Remain in contact with emergency personnel at all times and provide guidance.
  • Update computer aided dispatch system with relevant information such as call details, location and resources dispatched.
  • Maintain detailed logs and records of all incoming and outgoing calls.
  • Assist with training and provide support to new dispatcher.
  • Follow safety protocols and adhere to company standards.

2+ Years



Emergency Dispatcher Resume with 5 Years of Experience

A highly motivated and experienced Emergency Dispatcher with 5 years of experience, who takes pride in providing the best customer service possible and is proficient in quickly assessing emergency situations. Possesses strong communication and organizational skills and is capable of multitasking and prioritizing competing tasks with ease.

Core Skills:

  • Excellent knowledge of emergency protocols and procedures
  • Proficient in using emergency dispatch software and systems
  • Strong communication and interpersonal skills
  • Superior time management and multitasking abilities
  • Highly organized and detail- oriented
  • Ability to stay calm and composed in stressful situations


  • Receive incoming emergency and non- emergency calls from citizens
  • Assess and evaluate situations to determine the severity and urgency of response needed
  • Dispatch appropriate first responders and emergency personnel based on incoming calls
  • Provide accurate information regarding the location, urgency and nature of the incident
  • Maintain contact with personnel in the field to keep them informed of current and changing situations
  • Record and document details of all calls and responses in the dispatch system
  • Monitor status of personnel in the field and provide updates as needed
  • Provide information to callers regarding medical advice, including CPR instructions and other medical emergencies

5+ Years



Emergency Dispatcher Resume with 7 Years of Experience

Results- driven Emergency Dispatcher with 7 years of experience responding to emergency situations with excellent judgment and critical thinking skills. Proven ability to maintain composure in high pressure situations, handle multiple tasks simultaneously, and provide clear, concise instructions. Experienced in providing effective customer service, radio communication, and dispatching services. Skilled in navigating computerized mapping programs and other emergency data systems.

Core Skills:

  • Radio Communication
  • Emergency Response
  • Customer Service
  • Computerized Mapping
  • Multi- Tasking
  • Data Entry
  • Judgment & Critical Thinking


  • Monitor emergency service frequencies to receive emergency calls.
  • Respond to calls in a timely manner by providing clear instructions.
  • Dispatch emergency responders and coordinate response efforts.
  • Update and maintain emergency databases, including medical and criminal records.
  • Provide customer service, respond to inquiries, and offer guidance.
  • Perform data entry and maintain accurate records of emergency calls.
  • Navigate computerized mapping systems to provide emergency responders with directions.
  • Monitor radio traffic and ensure proper protocol is followed.

7+ Years



Emergency Dispatcher Resume with 10 Years of Experience

A highly experienced and trained Emergency Dispatcher with 10 years of experience in a variety of communication and dispatching roles. Possesses strong organizational, multitasking and problem solving skills necessary for operating in a fast- paced and demanding environment. Possesses in- depth knowledge of communication and emergency protocols as well as a very pleasant and professional telephone manner. Driven to provide the highest level of customer service while ensuring the safety of all individuals in potentially dangerous situations.

Core Skills:

  • Excellent communication and customer service skills
  • Strong multitasking and problem solving skills
  • Knowledge of communication and emergency protocols
  • Proficient in all relevant software and hardware
  • Ability to remain calm in stressful situations
  • Strong organizational capabilities


  • Receiving emergency calls and determining the nature of the situation
  • Dispatching emergency personnel to the scene
  • Tracking personnel to ensure the safety of those involved
  • Providing appropriate medical advice and assistance in emergency situations
  • Updating records of all emergency calls and incidents
  • Maintaining radio contact with emergency personnel and other units
  • Addressing any queries, complaints or concerns from callers
  • Maintaining the highest level of customer service at all times

10+ Years

Senior Manager


Emergency Dispatcher Resume with 15 Years of Experience

Accomplished emergency dispatcher with 15 years of experience in the field. Experienced in responding to emergency calls, dispatching police and medical personnel, and providing support for emergency services. Possess excellent communication, interpersonal, and organizational skills as well as a strong sense of responsibility and reliable work ethic. Prepared to handle stressful situations with a calm demeanor and ensure that all calls are handled swiftly and professionally.

Core Skills:

  • Proficient in operating 9- 1- 1 dispatch systems
  • Excellent communication and interpersonal skills
  • Strong organizational and decision- making abilities
  • Ability to multitask and remain calm in stressful situations
  • Knowledge of local and state regulations
  • Excellent problem- solving skills


  • Responding to 9- 1- 1 emergency calls
  • Dispatching police and medical personnel to the scene
  • Utilizing computer aided dispatch systems
  • Gathering and verifying information from callers
  • Maintaining records of emergency calls and dispatches
  • Coordinating with other agencies and jurisdictions in emergency situations
  • Monitoring radio frequencies and dispatching appropriate personnel
  • Providing support for emergency services personnel

15+ Years



In addition to this, be sure to check out our resume templates, resume formatscover letter examplesjob description, and career advice pages for more helpful tips and advice.

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What should be included in a Emergency Dispatcher resume?

Having a well-crafted resume is a great way to secure a job as an emergency dispatcher. Writing a resume can be a daunting task, but the following tips can help make the process easier.

  • Begin with a strong resume summary: This should be an overview of your experience and qualifications for the job. Provide a few sentences about your experience and skills, as well as any relevant certifications you may have.
  • List any relevant work experience: Include any previous jobs that have given you experience in medical, emergency, or customer service fields, as well as any other experience that could be beneficial for the job. Be sure to include job titles, company names, and dates.
  • Highlight your technical skills: Emergency dispatchers need to be tech-savvy and have strong communication skills. Include any software programs you’re familiar with and any communication or customer service skills you possess.
  • Include any relevant certifications or training: Demonstrate your commitment to the job by including any certifications or training you have received.
  • Mention any awards or recognition received: Demonstrate that you’re a standout candidate by including any awards or recognition you’ve received.

By following the above tips, you can write a standout resume that will help you land an emergency dispatcher job. Good luck!

What is a good summary for a Emergency Dispatcher resume?

A great summary for an Emergency Dispatcher resume should include a brief overview of your experience and qualifications, as well as highlighting your key skills and knowledge related to the position. Make sure to mention any special certifications or training that you have in the field, as well as any awards or recognition that you have received. Additionally, include any relevant experience that you have that would be beneficial to the position, such as working with a particular type of emergency situation or in a particular geographic region. Finally, include any interpersonal skills that you possess that would be useful for the position, such as the ability to remain calm and composed in high-pressure situations. By mentioning these important aspects of your experience, you will be able to demonstrate why you would be an ideal candidate for the position.

What is a good objective for a Emergency Dispatcher resume?

A well-crafted objective statement for an Emergency Dispatcher resume can help you stand out among the competition for this important role. It should be concise yet descriptive, summarizing your skills and experience that are most relevant to the job. Here are some examples of good objectives for an Emergency Dispatcher resume:

  • Experienced Emergency Dispatcher with 5+ years of experience in call handling, crowd control and dispatch operations. Seeking to leverage communication and decision-making skills to provide excellent service at XYZ.
  • Goal-driven professional with excellent customer service and communication skills seeking a position as an Emergency Dispatcher.
  • Resilient and detail-oriented Emergency Dispatcher with 8+ years of experience in responding to 911 calls and dispatching police, fire, and EMS personnel. Looking to join ABC where I can use my comprehensive knowledge of safety protocols and procedures.
  • Dedicated Emergency Dispatcher with 10+ years of experience in dispatching emergency responders. Possessing exceptional multitasking, crisis management and communication skills. Seeking to join XYZ and help save lives in crisis situations.
  • Energetic Emergency Dispatcher with a proven track record of providing excellent customer service. Looking to apply my communication, organizational and multitasking skills to a rewarding position at ABC.

How do you list Emergency Dispatcher skills on a resume?

When applying for a job as an Emergency Dispatcher, it is important to demonstrate the necessary skills and qualifications to get the job. One way to do this is to list your Emergency Dispatcher skills on your resume.

To help you list your Emergency Dispatcher skills effectively, here are a few tips and examples:

  • Include relevant skills in your Summary of Qualifications. Start your resume off with a summary of qualifications that mentions the specific skills and qualifications that you possess that make you a great candidate for the position.
  • List specific skills. Make sure to list specific skills related to the Emergency Dispatcher job. This could include things like multitasking, problem-solving, decision-making, and stress management.
  • Highlight relevant experience. If you have prior experience as an Emergency Dispatcher, make sure to highlight it in your work experience section. Talk about what you did in your role, the challenges you faced, and the successes you achieved.
  • Focus on soft skills. In addition to technical skills, employers also want to see that you have the soft skills necessary to do the job well. These could include things like communication, empathy, active listening, and customer service.
  • Be concise. Make sure to include the most important skills, but don’t overwhelm the reader with too much information. Make sure to be concise and make each point as clear as possible.

By following these tips, you can effectively list your Emergency Dispatcher skills on your resume and show potential employers that you have the skills and qualifications necessary to do the job well.

What skills should I put on my resume for Emergency Dispatcher?

Emergency Dispatchers are an essential part of the public safety team, and it is important to showcase the right skills on a resume when applying for a job. Here are some skills to consider adding to your resume if you are applying for an Emergency Dispatcher position:

  • Adaptability: Emergency Dispatchers must be able to handle multiple tasks at once and remain calm under pressure. Showcasing your ability to remain composed and collected in stressful situations is important.
  • Communication: Being an effective communicator is an important part of being an Emergency Dispatcher. Make sure to highlight your ability to stay organized and provide clear instructions.
  • Problem-Solving: Being able to think quickly and come up with solutions to complex problems is a must for Emergency Dispatchers. Showcase your problem-solving abilities on your resume.
  • Listening: Being an active listener is essential for Emergency Dispatchers. Include any experience you have that demonstrates your ability to listen attentively and provide accurate information.
  • Attention to Detail: Emergency Dispatchers must pay close attention to detail. Highlight your ability to remain focused on the task at hand, even when faced with distractions.

Making sure to include these skills on your resume will help you stand out and show employers that you are the right fit for the position. Being an Emergency Dispatcher is a rewarding and challenging job, and having the right skills on your resume will help you land the job.

Key takeaways for an Emergency Dispatcher resume

When it comes to creating a resume for a position as an Emergency Dispatcher, there are a few key takeaways to keep in mind. A dispatcher’s job is not only to answer phone calls, but to critically assess each situation and quickly dispatch the appropriate services. As such, it is important to highlight your communication and problem-solving skills, as well as your knowledge and experience with the various emergency services.

When creating a resume for an Emergency Dispatcher role, the following are some key takeaways to keep in mind:

• Demonstrate your ability to think quickly and accurately: Your ability to stay calm under pressure and think on your feet is imperative in a dispatcher role. Use examples from your previous experience to showcase how you can assess situations quickly and make the best decisions.

• Highlight your knowledge of local geography: As a dispatcher, you will need to have an intimate knowledge of the area you are serving. Make sure you demonstrate your knowledge of local streets, landmarks, and other geographic information in order to show that you are the right fit for the job.

• Showcase your communication skills: As an Emergency Dispatcher, you will be the first point of contact for those in need of assistance. Make sure you emphasize your excellent communication skills and that you are able to effectively listen and provide helpful information to callers.

• Detail your experience with emergency services: You should also include any experience you have with the various emergency services such as fire departments, police departments, and medical services. This will help demonstrate your knowledge and understanding of the role.

By following these key takeaways, you can create a resume that accurately demonstrates your skills and experience as an Emergency Dispatcher. Be sure to emphasize your communication and problem-solving abilities, as well as your knowledge of local geography and experience with emergency services.