Are you interested in becoming a 911 dispatcher? Writing an effective resume can be the first step to obtaining a rewarding career in the field of emergency services. It is essential to include the necessary skills and experience that are needed to succeed as a 911 dispatcher. This blog post will provide a guide on how to create a standout resume for a career in 911 dispatching. Additionally, it will provide examples of resumes that have been written for 911 dispatchers so that you can have an idea of what to include on your resume.
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911 Dispatcher Resume Examples
John Doe
911 Dispatcher
123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: john.doe@email.com
I am an experienced 911 dispatcher with a strong background in dealing with emergency services, providing support to police and fire departments, and responding to caller inquiries. I have extensive knowledge of emergency protocols and have the necessary skills to provide assistance in high- pressure situations. My communication and problem- solving abilities have enabled me to make efficient decisions in the course of my duties, and I have a proven ability to stay calm and collected under pressure.
Core Skills:
- Strong communication skills
- Ability to work under pressure
- Emergency response protocols
- Problem- solving skills
- Dispatching experience
- Familiarity with computer software
Professional Experience:
911 Dispatcher, ABC Company
- Effectively responded to 911 calls, resolved customer service inquiries, and dispatched services
- Developed effective resolutions to emergency situations and provided assistance to police and fire departments
- Utilized problem- solving skills to assess emergency situations and provide solutions
- Monitored call progress and coordinated with emergency services for optimal response time
- Processed paperwork, recorded calls, and maintained accurate records of dispatched services
Education:
Associate of Applied Science in Emergency Services – ABC University, 2021
911 Dispatcher Resume with No Experience
Recent college graduate looking to use organizational and problem- solving skills to become an effective 911 Dispatcher. Highly motivated and eager to learn, with excellent interpersonal and communication skills.
Skills
- Excellent written and verbal communication
- Ability to remain calm and collected in high- pressure situations
- Knowledge of relevant software and computer systems
- Organizational and problem- solving ability
- Ability to multitask and prioritize tasks
- Knowledge of emergency response procedures
- Attention to detail and accuracy
Responsibilities
- Taking incoming emergency calls and determining the appropriate response
- Dispatching emergency personnel and vehicles to the scene of an emergency
- Tracking emergency vehicles and personnel in order to provide updates to responding personnel
- Maintaining contact with supervisors and other personnel in order to coordinate emergency responses
- Providing callers with medical and other emergency advice
- Gathering and recording data related to emergency calls
- Retrieving and relaying relevant information to emergency personnel
- Assisting with administrative tasks as needed
Experience
0 Years
Level
Junior
Education
Bachelor’s
911 Dispatcher Resume with 2 Years of Experience
Highly organized and detail- oriented 911 dispatcher with two years of experience responding to emergency calls in a fast- paced environment. Possess excellent communication and problem- solving skills to provide assistance and coordinate with other emergency personnel. Able to remain calm under pressure in high- stress situations and multitask effectively.
Core Skills:
- Crisis management
- Emergency protocol
- Event coordination
- Computer literacy
- Problem solving
- Customer service
- Interpersonal communication
Responsibilities:
- Responsible for receiving, analyzing, and responding to emergency calls from the public.
- Coordinating and dispatching the appropriate response personnel and managing the personnel’s arrival and departure.
- Maintaining contact with field units to ensure safety and effectiveness of response.
- Monitoring multiple radio and telephone channels and responding to inquiries or requests for assistance.
- Providing direction and instructions to callers in order to assess their situation and provide the appropriate response.
- Inputting data into computer systems in order to track and monitor calls.
- Documenting all calls and events in detail.
- Keeping up to date on local laws, ordinances, and geographical information.
- Resolving customer service issues and following up with callers.
Experience
2+ Years
Level
Junior
Education
Bachelor’s
911 Dispatcher Resume with 5 Years of Experience
Highly organized and detail- oriented 911 Dispatcher with 5 years of experience in emergency and non- emergency response. Skilled in providing prompt and courteous service while maintaining a professional demeanor when handling stressful situations. Proven ability to effectively prioritize and manage multiple tasks in a fast- paced environment.
Core Skills:
- Emergency Response
- Multi- tasking
- Communication
- Problem Solving
- Teamwork
- Customer Service
Responsibilities:
- Respond to emergency and non- emergency calls, accurately assess the situation, and dispatch appropriate services in a timely manner.
- Maintain contact with field units to ensure safety and follow up until the situation is resolved.
- Provide medical advice to callers while they wait for emergency medical services.
- Complete logs, records, and other paperwork necessary for dispatching services.
- Monitor and track field units to ensure rapid response times and proper notifications.
- Provide customer service by answering questions, providing information, and addressing complaints.
- Maintain an updated database of personnel, equipment, and resources.
Experience
5+ Years
Level
Senior
Education
Bachelor’s
911 Dispatcher Resume with 7 Years of Experience
Dedicated 911 dispatcher with 7 years of experience in emergency medical and police dispatching. Demonstrated history of working collaboratively with emergency response personnel to ensure the safety of the public. Highly skilled in emergency protocol, multi- tasking and adapting to different situations. Possesses excellent communication and problem- solving skills.
Core Skills:
- Emergency Protocol
- Multi- tasker
- Adaptable
- Excellent Communicator
- Problem- solver
- Excellent Customer Service
- Strong Computer Skills
Responsibilities:
- Receiving emergency calls and dispatching first responders as necessary
- Determining the nature and location of the emergency
- Providing callers with medical advice and pre- arrival instructions
- Maintaining accurate records of calls and dispatches
- Monitoring radio waves and keeping track of response teams
- Assisting with investigations and issuing criminal or civil warrants
- Updating databases with the latest emergency contact information
Experience
7+ Years
Level
Senior
Education
Bachelor’s
911 Dispatcher Resume with 10 Years of Experience
Highly skilled 911 Dispatcher with 10 years of experience providing emergency communication services to the public. Expert in providing rapid response to emergency calls and dispatching responders. Skilled in gathering information quickly and accurately to ensure responders are prepared. Adept at maintaining professional composure in high- pressure situations and handling multiple calls simultaneously.
Core Skills:
- Emergency call taking and dispatching
- Multi- tasker
- Decision- making under pressure
- Problem- solving
- Excellent communication skills
- Highly organized
Responsibilities:
- Handle incoming 911 calls and dispatch first responders in an efficient manner.
- Gather pertinent information from callers, including location and type of emergency.
- Verify caller’s information to ensure accuracy of response.
- Determine the appropriate response team and provide necessary information.
- Monitor radio channels and dispatch necessary personnel to active calls.
- Provide calm and reassuring support to distressed callers.
- Update call logs and maintain detailed records of all calls.
- Maintain a professional and empathetic manner towards callers.
- Follow all safety protocols and ensure compliance with regulations.
- Perform administrative duties, such as data entry, report filing and equipment maintenance.
Experience
10+ Years
Level
Senior Manager
Education
Master’s
911 Dispatcher Resume with 15 Years of Experience
Accomplished 911 Dispatcher with 15 years of experience in public safety communication. Experienced in a variety of roles and call types including public safety, emergency response, and incident management. Skilled in developing strong working relationships with police, fire, and other emergency services personnel. Focused on providing quality customer service to ensure timely response to emergency calls while demonstrating excellent communication and problem solving skills.
Core Skills:
- Strong knowledge of public safety communication systems
- Excellent customer service skills
- Ability to de- escalate stressful situations
- Proficient with Microsoft Office suite
- Knowledge of emergency response protocols
- Ability to multi- task and prioritize calls
Responsibilities:
- Managed dispatch of police, fire, and medical personnel to emergency calls
- Responded to 911 calls and directed emergency personnel and equipment to proper locations
- Decreased response times for emergency incidents by utilizing effective communication skills
- Developed and maintained close working relationships with police, fire, and emergency personnel
- Provided exceptional customer service to ensure timely response to emergency calls
- Maintained accurate records and logs of all calls and emergency incidents
- Trained other dispatchers on 911 protocols and procedures
Experience
15+ Years
Level
Director
Education
Master’s
In addition to this, be sure to check out our resume templates, resume formats, cover letter examples, job description, and career advice pages for more helpful tips and advice.
What should be included in a 911 Dispatcher resume?
If you are looking to become a 911 dispatcher, then you need to have a strong resume that will make you stand out from other candidates. A 911 dispatcher resume should include the following:
- Professional Summary: Include a brief summary that highlights your qualifications and experience.
- Education: List any relevant educational qualifications and certifications.
- Work Experience: List your past 911 dispatcher positions and any other related experience.
- Skills: Highlight your specific skills and abilities that are applicable to the job.
- Communication Skills: Emphasize your excellent communication skills, both verbal and written.
- Call Handling: Showcase your ability to handle high-stress and emergency calls.
- Problem Solving: Display your problem-solving abilities and ability to think on your feet.
- Conflict Resolution: Demonstrate your ability to remain calm and professional in difficult situations.
- Technology Proficiency: Showcase your extensive knowledge of dispatch technology and software.
- Certifications & Licenses: Include any certifications or licenses you possess related to the job.
- Language Proficiency: Include any languages you may be proficient in, if applicable.
- Training: List any training or courses related to the position that you have completed.
- Professional References: Provide at least three professional references that can speak to your qualifications and experience.
What is a good summary for a 911 Dispatcher resume?
A 911 dispatcher resume should begin with a summary that succinctly outlines the key skills, qualifications, and experience of the job seeker. It should include a range of abilities, such as excellent communication skills, multitasking, problem-solving, and the ability to remain calm and professional in difficult situations. It should also have a brief overview of the job seeker’s relevant experience, including any certifications or training that are necessary for the position. Finally, the summary should note the job seeker’s commitment to providing quality service and assistance to those who need it most. With this summary, the job seeker should be well-positioned to make a strong first impression and progress their resume to the next stage of the hiring process.
What is a good objective for a 911 Dispatcher resume?
The job of a 911 dispatcher is highly important and demanding. It requires an individual to be able to remain calm and collected under pressure, while also being able to multi-task and prioritize calls quickly and efficiently. As such, when crafting a resume for this type of job, having a strong objective statement is critical for conveying to a hiring manager that you have the necessary qualifications and skills for the job.
In order to have a successful 911 dispatcher resume objective, the statement should be succinct and to the point, and it should demonstrate to the hiring manager why you are the ideal candidate for the position. Here are some ideas for creating a great objective statement:
- To leverage my previous experience in public safety as a 911 dispatcher, combined with my excellent problem solving, communication, and multitasking skills, in order to provide top-notch emergency services to the citizens of [city].
- Seeking a position as a 911 dispatcher, with an emphasis on providing superior emergency services, utilizing my strong organizational, communication and customer service skills.
- Ambitious professional with the desire to support the community as a 911 dispatcher, utilizing five years of experience in public safety and excellent communication and multitasking skills.
By emphasizing your qualifications and skills in a concise manner, you can make a positive impression on the hiring manager and increase your chances of landing the job. Crafting a strong resume objective can be the difference between you getting a callback for an interview or it getting lost in the pile.
How do you list 911 Dispatcher skills on a resume?
When preparing a resume for a 911 Dispatcher position, it is important to emphasize your skills and experience that are most relevant to the job and match the requirements of the employer. Your resume should demonstrate your ability to effectively handle and prioritize high-pressure calls, as well as your knowledge of applicable laws and regulations.
The following are some important skills to include when listing 911 Dispatcher skills on a resume:
- Exceptional communication and listening skills: As a 911 Dispatcher, you must be able to effectively communicate and listen to callers in order to obtain all of the necessary information.
- Critical thinking and problem-solving skills: You must be able to quickly analyze the situation and make decisions in a fast-paced environment.
- Strong organizational and multitasking skills: You must be able to effectively manage multiple tasks and prioritize calls.
- Stress management skills: As a 911 Dispatcher you will be handling high-pressure calls, so it is important to be able to remain calm and composed during stressful situations.
- Knowledge of applicable laws and regulations: You must have a thorough understanding of local and state laws and regulations pertaining to emergency services.
- Computer proficiency: You must be knowledgeable in the use of the computer system and other software used by the dispatch center.
Including these skills on your resume will demonstrate to potential employers that you are a qualified candidate for the position. Be sure to provide specific examples of how you have used these skills in previous jobs or other experiences.
What skills should I put on my resume for 911 Dispatcher?
When writing a resume for a 911 dispatcher role, there are certain skills that you should highlight in order to increase your chances of being hired. Here are some of the key skills that should be included in your resume:
- Excellent communication and listening skills: As a 911 dispatcher, you need to be able to communicate clearly with callers in order to provide them with the help they need. You must also have good listening skills in order to be able to understand what the caller is saying and provide them with the appropriate response.
- Strong decision-making abilities: You need to be able to quickly assess a situation and make decisions about the best course of action to take. You need to be able to make quick, accurate decisions and act on them quickly.
- Advanced problem-solving skills: You must be able to think on your feet and come up with creative solutions to complex problems. You should be able to analyze the situation and come up with the best solution to the problem.
- Knowledge of emergency procedures: You must be familiar with the different emergency procedures that are necessary to provide the best response to each emergency call. You must also know how to properly document emergency calls and maintain accurate records.
- Ability to work under pressure: As a 911 dispatcher, you will be dealing with a lot of pressure and stress. You must be able to remain calm and focused in order to provide the best response to each call.
By highlighting these key skills on your resume, you will be able to demonstrate to potential employers that you are the ideal candidate for the job.
Key takeaways for an 911 Dispatcher resume
Writing a resume for a 911 dispatcher position can be a challenge given the amount of experience and specialized skills required for the job. However, there are a few key takeaways you should keep in mind to make sure your resume is successful.
First and foremost, highlight your experience with emergency response systems and protocols. This includes any training in handling high-stress situations, understanding emergency codes, and effectively managing communication between multiple parties. Make sure to include any relevant certifications you have received, as this will demonstrate your level of expertise and commitment to the job.
Second, emphasize your communication and interpersonal skills. As a 911 dispatcher, you will be responsible for communicating with callers in an efficient and empathetic manner. Make sure to focus on your ability to listen carefully, give instructions clearly, and remain calm under pressure.
Third, demonstrate your familiarity with the latest technology used in 911 dispatching. Include any knowledge of computer aided dispatch (CAD) systems, radio systems, and mapping systems. Provide concrete examples of how you have used technology to manage situations, and list any software programs you are familiar with.
Finally, outline your certifications and experience in areas such as management, customer service, and first aid. These skills will be essential to your success in the role, and should be included in your resume.
By following these key takeaways, you can create a resume that will clearly demonstrate your qualifications for the role of 911 dispatcher.
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