Having a strong resume for the role of Front Of House Manager is essential if you want to get the job you are applying for. Crafting the perfect resume can be difficult, however, and it is important to make sure you include all the necessary information and showcase your skills, experience and qualifications in the best possible light. This guide will provide you with advice, tips and examples to help you write the perfect Front Of House Manager resume, giving you the best chance at securing the job.
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Front Of House Manager Resume Examples
John Doe
Front Of House Manager
123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: john.doe@email.com
I am an experienced Front Of House Manager who has been working in the hospitality industry for the past 8 years. I have a proven record of success in managing operations, customer service and staff management in a fast- paced environment. My expertise includes monitoring and controlling customer flow, staff performance and service, scheduling and payroll management. I am also experienced in planning, organizing and executing special events as well as managing costs and service standards.
Core Skills:
- Excellent customer service skills
- Ability to review, analyze and interpret financial data
- Excellent communication, presentation and interpersonal skills
- Highly organized and detail- oriented
- Ability to manage staff and coordinate activities
- Knowledge of food service industry regulations and standards
Professional Experience:
Front Of House Manager – ABC restaurant, 2018- Present
- Supervise and train staff, ensuring proper implementation of service standards
- Manage customer flow, ensuring effective and efficient service
- Monitor and control all costs associated with staffing and operations
- Develop and implement marketing and promotional plans for special events
- Coordinate and plan special events to increase customer satisfaction
- Handle customer complaints and inquiries
Assistant Front Of House Manager – XYZ restaurant, 2016- 2018
- Assisted in setting up and running the restaurant
- Responsible for training and supervising restaurant staff
- Ensured compliance with food safety regulations
- Developed systems to improve customer service and staff performance
- Managed staff scheduling and payroll
Education:
Bachelor of Arts in Hospitality Management, University of ABC, 2014
Front Of House Manager Resume with No Experience
Dedicated hospitality professional with excellent customer service and team management skills. Ambitious and proactive with the aim of delivering an exceptional dining experience to customers.
SKILLS
- Strong customer service and communication skills
- Excellent organizational and multitasking skills
- Proficient in POS and restaurant management systems
- Advanced knowledge of health and safety regulations
- Ability to work under pressure in a fast- paced environment
- Proficient in Microsoft Office and Google Suite
Responsibilities
- Greet customers in a friendly and professional manner
- Manage the flow of customers in the restaurant
- Monitor customer satisfaction to ensure a positive dining experience
- Assist with food and beverage service
- Supervise and train staff in customer service skills, POS operations, and restaurant policies and procedures
- Ensure compliance with health and safety regulations
- Maintain a clean and organized restaurant environment
- Assist with inventory management and food preparations
- Handle customer complaints and requests efficiently
Experience
0 Years
Level
Junior
Education
Bachelor’s
Front Of House Manager Resume with 2 Years of Experience
Motivated Front of House Manager with 2 years of experience in the hospitality industry. Proven ability to handle customer service issues and drive team member engagement. Focused on creating a positive, efficient, and profitable atmosphere for guests and staff alike. Skilled in multi- tasking, problem- solving, and conflict resolution.
Core Skills:
- Customer Service
- Conflict Resolution
- Team Management
- Scheduling
- Menu Planning
- Budget Management
- Inventory Management
Responsibilities:
- Supervised front of house staff, ensuring quality customer service and efficiency.
- Created and maintained employee schedules to ensure proper coverage and profitability.
- Developed and implemented procedures to increase efficiency and accuracy.
- Implemented training and onboarding processes for new staff.
- Reviewed feedback from customers, adjusting operations and services as needed.
- Collaborated with chefs and other kitchen staff to ensure consistent quality of food.
- Monitored inventory, ordering supplies and food items as necessary.
- Developed and maintained relationships with guests and vendors.
- Ensured compliance with local, state, and federal regulations.
Experience
2+ Years
Level
Junior
Education
Bachelor’s
Front Of House Manager Resume with 5 Years of Experience
A highly experienced Front Of House Manager with over 5 years of experience in the hospitality industry. Possesses an outstanding knowledge in managing and leading FOH staff, handling customers, overseeing day to day operations, and developing customer service strategies. Experienced in planning events and organizing staff schedules. Renowned for the ability to create a customer- centric atmosphere and ensure high levels of customer service and satisfaction.
Core Skills:
- Staff Management
- Customer Service
- Scheduling
- Organizational Skills
- Problem Solving
- Event Planning
- Interpersonal Communication
Responsibilities:
- Manage and coordinate the daily operations of the front of house area.
- Schedule and assign tasks to staff members to ensure efficient operations.
- Train and supervise FOH staff in customer service and handling customer inquiries.
- Develop customer service strategies to ensure excellent customer satisfaction.
- Ensure all customer complaints and inquiries are handled promptly and professionally.
- Organize and plan events and coordinate staff schedules.
- Maintain records of customer orders and payments.
- Monitor and manage inventory levels of FOH supplies and equipment.
- Ensure highest standards of cleanliness and safety are met.
Experience
5+ Years
Level
Senior
Education
Bachelor’s
Front Of House Manager Resume with 7 Years of Experience
Highly motivated and experienced Front of House Manager with 7 years of experience in the hospitality industry. Proven ability to manage and coordinate operations in a customer- facing environment. Excellent problem solving and customer service skills, as well as experience with staff management, training, and development. Skilled in inventory and supply management, menu and recipe development, and financial management.
Core Skills:
- Staff Management
- Training & Development
- Inventory & Supply Management
- Customer Service
- Financial Management
- Menu & Recipe Development
- Conflict Resolution
Responsibilities:
- Manage and coordinate customer service operations
- Train and mentor customer service staff
- Ensure staff adhere to company policies and procedures
- Monitor customer satisfaction levels
- Monitor customer feedback and take appropriate action
- Ensure customer service desks are adequately staffed
- Develop and implement procedures to improve customer service
- Monitor staff performance and provide constructive feedback
- Track and manage inventory and supplies
- Develop new menu items and recipes
- Maintain financial records and budgets
- Monitor food safety and sanitation standards
- Resolve customer complaints in a timely and professional manner
Experience
7+ Years
Level
Senior
Education
Bachelor’s
Front Of House Manager Resume with 10 Years of Experience
A highly experienced and motivated front of house manager with 10+ years of experience in the hospitality field. I have an exceptional record of customer service, operational management, and staff training and development. I am an enthusiastic individual who is able to combine excellent leadership skills, problem- solving, and excellent communication skills to provide outstanding customer service and enhance the overall experience of guests visiting our facilities. I have an excellent understanding of hospitality and customer service and am able to take initiative and show leadership when required.
Core Skills:
- Leadership
- Operational Management
- Customer Service
- Staff Training and Development
- Problem- Solving
- Communication
Responsibilities:
- Supervise, train and mentor employees to ensure they are providing excellent service to customers.
- Monitor the daily operations of the front of the house, including customer service, inquiries, complaints, and scheduling.
- Implement policies and procedures to ensure customer satisfaction and ensure employees adhere to these standards.
- Ensure safety protocols and regulations are followed to minimize risk of injury.
- Perform daily tasks such as inventory management, scheduling and budgeting.
- Handle customer inquiries and complaints in a professional and timely manner.
- Liaise with other departments to ensure the smooth running of operations.
- Develop and implement strategies to increase customer satisfaction and loyalty.
Experience
10+ Years
Level
Senior Manager
Education
Master’s
Front Of House Manager Resume with 15 Years of Experience
Experienced Front of House Manager with 15 years of experience in the hospitality and service industries. Highly adept at managing a variety of duties and tasks, consistently providing the highest quality of customer service, and leading teams to exceed goals and expectations. Possess excellent organizational, interpersonal, and problem- solving skills, which have been honed through my work in a variety of settings. A committed and motivated professional, I am confident in my ability to bring a positive and impactful presence to any organization.
Core Skills:
- Team Management
- Customer Service
- Leadership
- Training & Development
- Conflict Resolution
- Time Management
- Business Management
- Strategic Planning
- Interpersonal Communication
Responsibilities:
- Managed the day- to- day operations of the front- of- house, overseeing a staff of up to 15 employees.
- Developed and implemented customer service procedures and standards to improve service quality.
- Created training and development initiatives and actively monitored progress.
- Interviewed and hired staff, provided ongoing training and evaluated performance.
- Coordinated special events and promotions.
- Assisted with budgeting, forecasting and financial planning.
- Developed and maintained positive relationships with vendors and suppliers.
- Resolved customer complaints and inquiries in a timely and professional manner.
- Ensured compliance with all local, state and federal health, safety and sanitation regulations.
Experience
15+ Years
Level
Director
Education
Master’s
In addition to this, be sure to check out our resume templates, resume formats, cover letter examples, job description, and career advice pages for more helpful tips and advice.
What should be included in a Front Of House Manager resume?
A Front of House Manager is responsible for creating and maintaining a safe, secure, and hospitable environment for customers and colleagues. Their role includes supervising staff, scheduling, and training new team members. The responsibilities of a Front of House Manager require a range of skills and experience, so a well-crafted resume is key to get an interview.
When writing a Front of House Manager resume, you should include the following elements:
- Professional Summary: This section should be brief but powerful, summing up your experience and skills in 1-2 sentences.
- Work Experience: Employers want to know what you have accomplished in past roles. Provide detailed information about your previous positions, such as the number of team members you supervised, your daily responsibilities, and any positive performance reviews.
- Education and Training: Include any relevant degrees and certifications.
- Technical Skills: Front of House Managers must have knowledge of the hospitality industry and be able to use a variety of different technologies. List the software and systems you have experience with, such as cash registers, point of sale systems, and customer relationship management systems.
- Customer Service: Highlight your people skills, communication abilities, and team-working experience. Demonstrate your ability to manage customer inquiries, handle complaints, and resolve conflicts.
- Leadership: Emphasize any leadership roles you’ve held in the past and any skills you have that would make you an effective leader.
By including all of these elements in your Front of House Manager resume, you can demonstrate your qualifications and increase your chances of being invited to an interview.
What is a good summary for a Front Of House Manager resume?
A Front Of House Manager is responsible for supervising the operations of a restaurant’s front of house staff and ensuring that all customer service expectations are met. A good summary for a Front Of House Manager resume should include an impressive list of accomplishments that demonstrate leadership and proficiency in the field. It should also showcase an individual’s ability to successfully manage staff and increase customer satisfaction. Additionally, the summary should detail experience with creating systems and procedures to improve efficiency and streamline operations. Furthermore, it should be clear that the individual has an eye for detail and a passion for creating a safe and welcoming environment for patrons. Finally, the summary should demonstrate a comprehensive understanding of the restaurant industry and all its operations.
What is a good objective for a Front Of House Manager resume?
When writing your resume as a Front Of House Manager, it’s important to include a clear objective that shows potential employers your skills, experience, and qualifications. An effective objective should also demonstrate your ability to effectively manage staff and customer service, as well as your knowledge of the restaurant industry.
A good objective for a Front Of House Manager resume should include the following:
- Demonstrate effective customer service and staff management skills
- Utilize excellent communication and problem-solving skills to foster a positive and productive working environment
- Create strategies to increase customer satisfaction and revenue
- Ensure adherence to all restaurant policies, procedures, and regulations
- Implement cost effective measures to achieve budget goals
- Develop and foster relationships with vendors and suppliers
- Demonstrate leadership and manage diverse teams of staff
How do you list Front Of House Manager skills on a resume?
Front of House Manager skills are critical for customer service, operations management, and team leadership roles. Ultimately, these skills should be expressed on a resume to demonstrate your capability for the job.
When listing your Front of House Manager skills on a resume, include the qualities that are relevant to the job you’re applying for.
- Excellent customer service and communication skills: Front of House Managers must be able to interact with customers politely and effectively. They should be able to resolve customer complaints and provide customer feedback to management.
- Leadership and motivational ability: Front of House Managers must be able to motivate their team to give their best performance. They should be able to lead by example and provide feedback to employees that is constructive and helpful.
- Problem solving and conflict resolution: Front of House Managers must be able to think quickly and calmly to resolve any issues or conflicts that may arise. They should be able to make decisions and take action when necessary in order to keep operations running smoothly.
- Organization and time management: Front of House Managers must be able to effectively manage their time and resources. They should be able to plan, organize, and delegate tasks so that tasks are completed on time.
- Knowledge of applicable laws and regulations: Front of House Managers should be knowledgeable of any applicable laws and regulations that may apply to the operations of their establishment. They should be able to ensure that all relevant laws and regulations are being followed.
By highlighting these Front of House Manager skills in your resume, you can demonstrate to potential employers that you are the right person for the job.
What skills should I put on my resume for Front Of House Manager?
If you’re applying for a front of house management role, it is important to make sure your resume accurately reflects the skills and experience you have. It’s important to highlight the right skills to convince your potential employer that you are the right fit for the job. Here are some key skills you should include in your resume:
- People Management: As a front of house manager, you will be managing a team of employees, so it’s important to demonstrate your ability to effectively manage people. This includes demonstrating your ability to delegate tasks, provide direction and motivate employees.
- Customer Service: Front of house managers are responsible for providing excellent customer service, so it’s important to demonstrate your customer service skills on your resume. This includes emphasizing your ability to build customer relationships, address customer complaints, and exceed customer expectations.
- Conflict Resolution: Front of house managers are often called upon to resolve conflicts between employees or customers. It’s important to demonstrate your ability to identify potential conflicts and solve them in a constructive manner.
- Problem-Solving: As a front of house manager, it’s important to demonstrate your ability to identify and solve problems quickly and efficiently. This includes demonstrating your ability to stay calm under pressure and think of creative solutions.
- Organization: Front of house managers must be able to manage multiple tasks at once and stay organized in order to ensure things run smoothly. This includes demonstrating your ability to prioritize tasks, manage your time, and stay on top of deadlines.
By highlighting these important skills and experiences on your resume, you’ll be able to show your potential employer that you’re the right fit for the job. Good luck!
Key takeaways for an Front Of House Manager resume
A Front Of House Manager is an important position within many organizations and companies, as they oversee the daily operations of the venue and ensure that customers have a positive experience. As such, it is important for Front Of House Managers to have a well-crafted resume that effectively highlights their skills and qualifications. Here are some key takeaways for creating a strong Front Of House Manager resume:
- Highlight Your Experience: Start off your resume with a summary of your experience as a Front Of House Manager. Include details such as the type of venue you managed, the number of people on your staff, and the services you were responsible for. This will demonstrate your experience and help employers understand that you have the qualifications they are looking for.
- Showcase Your Skills: Front Of House Managers need to have a wide range of skills, including customer service, problem-solving, and management. Make sure to highlight your skills and accomplishments in these areas, as this will help employers see that you are an asset to their organization.
- Include Relevant Education: While experience is important for a Front Of House Manager role, having the right educational background is a huge plus. Make sure to include any relevant degrees or certificates that you have attained, as this can give employers the confidence that you are capable of the job.
- Detail Your Accomplishments: In addition to experience and education, detail any accomplishments that you have achieved in your role. This could include increasing customer satisfaction ratings or exceeding revenue goals. This will demonstrate that you have the skills and abilities necessary to provide successful customer service.
By following these key takeaways, you can create a strong resume that will help you stand out from other applicants and show employers why you are the right choice for the job. With the right resume, you can demonstrate your skills and qualifications and secure the Front Of House Manager position you deserve.
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