The job market can be a tough and daunting place for many job seekers, especially those who are looking for a position in the field of deskside support. Creating an effective resume is one of the most important steps you can take in order to stand out from the crowd and get noticed by potential employers. In this guide, we’ll explain the basics of deskside support resume writing and provide easy-to-follow examples to help you create a winning resume. With the right approach and attitude, you can make sure your resume stands out and helps you land the job you want.
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Deskside Support Resume Examples
John Doe
Deskside Support
123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: john.doe@email.com
I am an experienced Deskside Support Technician with 8+ years of technical assistance and customer service. I have a wide range of technical skills, customer service skills, and problem solving abilities. My experience in customer service and troubleshooting has enabled me to quickly diagnose and resolve any customer/technical issues with great accuracy and efficiency. I am also knowledgeable in various operating systems (Windows and Mac) and have a strong understanding of network infrastructure and network setup.
Core Skills:
- Technical Support: Diagnosis and resolution of customer/technical issues, installation and configuration of hardware and software, troubleshooting, problem solving
- Customer Service: Providing exceptional customer service and support, resolving customer inquiries
- Network Infrastructure: Network setup, setup of LAN/WAN, IP addressing, VLANs
- Operating Systems: Windows and Mac OS
Professional Experience:
Company ABC – Deskside Support Technician
- Provided technical assistance and customer service to clients in a timely manner
- Resolved customer inquiries and resolved technical issues in a timely and efficient manner
- Installed and configured hardware, software, and network systems
- Troubleshot and diagnosed complex technical issues and implemented resolutions
Company XYZ – Deskside Support Technician
- Assisted clients with various technical issues and provided customer service
- Ensured customer satisfaction by resolving customer inquiries
- Installed and configured hardware, software, and network systems
- Monitored and maintained network systems
- Troubleshot and resolved technical issues
Education:
Bachelor’s Degree in Computer Science – University of XYZ, 2016
Deskside Support Resume with No Experience
Recent college graduate with a Bachelor’s Degree in Information Technology. Possessing excellent technical, problem- solving and customer service skills, as well as the ability to work in a fast- paced environment. Highly motivated to help organizations with their technical needs.
Skills:
- Excellent technical troubleshooting and problem- solving skills
- Strong customer service and communication skills
- Proficient in Microsoft Office Suite
- Knowledge of computer hardware, software, and networks
- Ability to work independently or as part of a team
- Familiarity with help desk processes
- Ability to manage multiple tasks
Responsibilities:
- Assisting customers with technical issues and troubleshooting problems
- Providing customer service through in- person or telephone support
- Resolving technical problems via remote or on- site support
- Diagnosing and resolving hardware, software and network issues
- Installing and configuring hardware and software
- Providing training to customers on the use of new hardware and software
- Documenting technical processes, customer service logs and help desk resolutions
Experience
0 Years
Level
Junior
Education
Bachelor’s
Deskside Support Resume with 2 Years of Experience
I am an experienced Deskside Support Specialist with 2+ years of experience providing exceptional technical assistance to customers on an array of hardware and software systems. I am knowledgeable in computer setup, maintenance, troubleshooting and repair with experience working with both Windows and Mac systems. I am proficient in resolving customer issues with an emphasis on customer satisfaction and have strong organizational and communication skills to ensure that customers feel supported and valued.
Core Skills:
- Hardware and Software Troubleshooting
- Technical Support
- Network Administration
- Customer Service
- Organizational Skills
- Documentation
Responsibilities:
- Provide deskside support to customers and troubleshoot hardware, software and networking issues.
- Manage customer expectations through effective communication and partner with other departments or third- party vendors to resolve customer issues.
- Install, configure and maintain software, hardware and networking systems.
- Analyze customer requirements, develop solutions, and execute plans to meet customer needs.
- Document technical processes, procedures, and helpdesk requests.
- Collaborate with teams and customers to ensure efficient and effective service delivery.
- Train customers on basic system usage and maintenance.
Experience
2+ Years
Level
Junior
Education
Bachelor’s
Deskside Support Resume with 5 Years of Experience
I am a highly experienced Deskside Support professional with 5+ years of experience in providing technical support and customer service operations. I am well- versed in troubleshooting hardware and software problems. I possess excellent interpersonal, organizational and communication skills. My technical expertise includes installing, configuring and maintaining PCs, laptops, tablets, printers and networks. I have a proven track record of providing effective customer service and ensuring smooth resolution of customer issues.
Core Skills:
- Customer Service and Support
- Troubleshooting and Problem- solving
- Technical Hardware Installation
- Network Configuration and Maintenance
- IT Security
- User Access Management
- Asset Management
- Peripheral Installation and Maintenance
Responsibilities:
- Providing technical assistance for PCs, laptops, tablets and other peripherals.
- Installing, configuring and troubleshooting hardware and software issues.
- Providing effective customer service and ensuring smooth resolution of customer issues.
- Generating tickets for unresolved hardware and software problems.
- Performing hardware maintenance, including installation and upgrades.
- Configuring and maintaining networks, routers and firewalls.
- Managing user accounts and access control.
- Assisting users with IT security issues.
- Assisting with asset management and inventory control.
Experience
5+ Years
Level
Senior
Education
Bachelor’s
Deskside Support Resume with 7 Years of Experience
A highly experienced Deskside Support professional with 7 years of experience providing technical support to clients and internal employees. Skilled in troubleshooting and resolving hardware and software issues, as well as providing quality customer service and support. Possesses excellent communication, problem- solving, and interpersonal skills.
Core Skills:
- Infrastructure Support
- Windows and MAC OS
- Problem Solving
- Network Troubleshooting
- Technical Documentation
- Antivirus Solutions
- Customer Service
Responsibilities:
- Installed, configured and maintained desktop systems, hardware, and software.
- Troubleshoot and resolved hardware and software issues for clients and internal employees.
- Assisted in the design, installation, and deployment of PC hardware, software, and networking products.
- Performed regular maintenance of computer systems and peripherals, including printers and scanners.
- Ensured technology resources were secure, up to date, and properly functioning.
- Developed technical documentation and user manuals.
- Utilized remote access tools to provide technical advice and assistance.
- Installed and configured antivirus solutions to protect computer systems.
- Provided customer service, training, and on- site technical support.
Experience
7+ Years
Level
Senior
Education
Bachelor’s
Deskside Support Resume with 10 Years of Experience
A seasoned Deskside Support professional with 10 years of experience providing technical assistance to users and customers. Proven ability to troubleshoot and solve desktop hardware and software issues, install and configure hardware and software, and provide support for networking and connectivity. Proven ability to work independently and collaboratively to provide superior customer service.
Core Skills:
- Extensive knowledge of desktop hardware and software, networking and connectivity
- Ability to think critically and utilize problem- solving skills
- Strong customer service and interpersonal skills
- Ability to multi- task and prioritize tasks
- Ability to think independently and make sound decisions
- Excellent organization and time management skills
Responsibilities:
- Provide technical assistance to customers via phone, email, and in- person
- Troubleshoot and resolve technical issues related to desktop hardware, software, and network connectivity
- Install and configure hardware and software
- Perform regular maintenance, updates, and troubleshooting of desktops and other equipment
- Train users on the utilization of hardware and software
- Identify and escalate issues to upper- level support
- Provide support for mobile devices and peripheral equipment
Experience
10+ Years
Level
Senior Manager
Education
Master’s
Deskside Support Resume with 15 Years of Experience
A highly motivated and certified Deskside Support professional with over 15 years of experience in providing on- site and remote technical support to clients. Experienced in troubleshooting and resolving a range of technical problems for customers relating to hardware, software, and network issues. Skilled at providing excellent customer service, understanding customer needs, and delivering solutions that exceed expectations.
Core Skills:
- Excellent problem- solving skills
- Customer service- oriented
- Excellent communication
- Software and hardware installation
- Troubleshooting and problem resolution
- Network configuration and management
- Virus and Malware detection and removal
Responsibilities:
- Provided technical support and assistance to end users in person and remotely
- Assisted customers with the installation of hardware and software
- Diagnosed and troubleshooted hardware and software issues
- Configured and maintained networks and system settings
- Performed virus and malware scans and removal
- Provided support and maintenance of peripheral devices such as printers and scanners
- Researched and resolved customer inquiries in a timely and professional manner
- Assisted with system upgrades and new product installations
Experience
15+ Years
Level
Director
Education
Master’s
In addition to this, be sure to check out our resume templates, resume formats, cover letter examples, job description, and career advice pages for more helpful tips and advice.
What should be included in a Deskside Support resume?
Having a strong resume is an important part of landing a job in deskside support. When applying for deskside support roles, here are some key elements to include in your resume:
- Experience: Include any past experience you have in working in helpdesk or technical support roles. Be specific about the duties you were responsible for and the hardware/software tools you had expertise in.
- Education: If you have a degree in a technology-related field, include it on your resume. Having a degree in computer science or a related field can be beneficial in deskside support roles.
- Skills: Include any technical skills you possess that are relevant to deskside support roles. These may include experience with diagnosing hardware/software issues, installing and configuring software, troubleshooting network problems, or providing remote support.
- Certifications: If you have any certifications related to deskside support, such as A+ or Network+ certifications, include them on your resume.
- Training: If you have taken any courses or completed any training related to deskside support, include them on your resume.
By including these items on your resume, you can demonstrate that you have the qualifications and skills necessary to be successful in deskside support roles.
What is a good summary for a Deskside Support resume?
A skilled Deskside Support professional should be able to effectively provide comprehensive on-site and remote technology support to users. This can include troubleshooting hardware and software problems, providing technical assistance, and helping to maintain a secure and efficient information technology (IT) infrastructure. A good Deskside Support resume should summarize the individual’s key qualifications for this role, such as experience working with computer systems, providing technical support, and resolving customer issues. Other qualifications that should be highlighted include strong communication and problem-solving skills, knowledge of IT infrastructure, and the ability to work well in a team environment. Finally, a Deskside Support resume should demonstrate an individual’s understanding of the role of technology in an organization, as well as their commitment to quality customer service.
What is a good objective for a Deskside Support resume?
A Deskside Support resume should aim to showcase both technical skills and customer service abilities. Having a solid objective can help you stand out and showcase why you are the right fit for the role. Here are some tips for writing a great Deskside Support resume objective:
- Highlight your technical knowledge by mentioning certifications or qualifications related to the role.
- Explain your experience in desktop support and how you have worked with customers in such roles.
- Demonstrate your ability to work well in a team environment, as well as your willingness to work independently.
- Showcase your problem-solving, troubleshooting, and communication skills.
- Mention any awards or recognitions that you have received for your work in Deskside Support roles.
- Demonstrate your commitment to achieving customer satisfaction and resolving customer issues.
By utilizing the tips above, you can craft a strong and effective objective for your Deskside Support resume. Doing so will help make you stand out from the competition and show employers why you are the best candidate for the job.
How do you list Deskside Support skills on a resume?
When applying for a job in Deskside Support, it’s important to make sure your resume includes any relevant skills and experience you have in the field. Here are some key skills to include in your resume when looking for a job in Deskside Support:
- Troubleshooting: Deskside Support Technicians must have a solid understanding of troubleshooting techniques and strategies, as well as knowledge of a variety of hardware and software.
- Customer service: The ability to provide excellent customer service is essential for all Deskside Support Technicians. You should be able to communicate effectively with clients, and provide clear and helpful technical support.
- Networking knowledge: Deskside Support Technicians need to have a solid understanding of networking principles and be able to troubleshoot common network issues.
- Technical writing: The ability to document technical issues and solutions is important for all Deskside Support Technicians.
- Documentation: Deskside Support Technicians need to have the ability to document technical solutions and procedures.
- Problem-solving: Deskside Support Technicians must be able to think logically and use problem-solving skills to troubleshoot and resolve technical issues.
By including these skills and experiences on your resume, you can demonstrate that you have the expertise to be a successful Deskside Support Technician.
What skills should I put on my resume for Deskside Support?
Having the right skills on your resume for a Deskside Support position is essential to securing the job. This technical role requires knowledge of both hardware and software systems, as well as the ability to troubleshoot and solve computer-related issues. Here are some of the skills to include on your resume when applying for a Deskside Support job:
- Advanced knowledge of Windows and Mac operating systems
- Expertise in troubleshooting hardware and software issues
- Ability to diagnose and resolve networking issues
- Experience with remote desktop applications
- Knowledge of IT security protocols
- Strong customer service and communication skills
- Proficiency in setting up and configuring computers and peripherals
- Ability to install and maintain software and hardware upgrades
- Proficiency in providing end-user training and support
- Familiarity with script writing and system automation
Including the right skills on your resume will make it easier for employers to recognize your expertise in Deskside Support. Showcase your knowledge and experience in these areas to make the most of your job application.
Key takeaways for an Deskside Support resume
- If you want to get noticed for a Deskside Support role, it’s important to make sure your resume includes the right information. Here are some key takeaways to keep in mind when preparing your resume:
- Make sure to highlight your technical skills and experience in Deskside Support. Focus on topics such as hardware troubleshooting, software installation, and other computer-related topics.
- Showcase your customer service skills. Detail how you have supported colleagues and customers with their technical needs.
- Demonstrate your problem-solving skills. Explain how you have identified and solved issues related to Deskside Support.
- Include any certifications or industry-related training you have completed.
- Outline any experience you have with remote support or other IT-related fields.
- Detail any accomplishments or successes you have achieved in Deskside Support.
By following these tips, you can ensure your resume stands out from the competition and gives you the best chance of securing the Deskside Support role you desire.
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