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Top 15 Chewy Interview Questions and Answers

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Are you interested in finding out what it takes to get a job at Chewy? If so, this blog post is for you! In this post, you’ll find a comprehensive list of Chewy interview questions and answers. We’ll review commonly asked questions and provide tips on how to craft thoughtful answers that make a lasting impression.

Chewy is an online pet supplies retailer that has gained immense success since its founding in 2011. Their customer service and affordability makes them a leader in the pet supplies industry. To keep up with the competition and maintain their high standards, Chewy relies on talented and passionate candidates.

In this blog post, we’ll discuss what to expect from the interview process and provide advice on how to prepare for your upcoming Chewy interview. We’ll also provide actual Chewy interview questions and answers, with a focus on customer service, problem-solving and product knowledge.

With more than 15,000 employees and 3000 stores, Chewy is one of the largest online retailers in the world. Being part of the Chewy team means working in a fast-paced environment and being part of a dynamic team.

We hope this blog post helps you prepare for your upcoming Chewy interview. You’ll have a better chance of being hired if you know what to expect and have a clear idea of how to answer the questions. Good luck!

Overview of Chewy Interview Process

The Chewy interview process consists of several steps, beginning with a phone screen, followed by an onsite interview and concluding with a final decision. During the initial phone screen, which typically lasts 20- 30 minutes, the hiring team will ask you questions about your experience and qualifications. These questions may cover topics such as your prior work experience, why you are interested in the role, and your understanding of the company culture. Once you successfully pass the phone screening, you will be invited to an onsite interview, which will consist of both individual and group meetings. During the onsite interview, you will be asked questions about your experiences, how you would handle certain scenarios, and how you would align with the company’s goals. You will also be asked to complete a series of assessments and answer questions about the role.

At the end of the onsite interview, all applicants will be asked to provide the hiring team with their final thoughts, which will in turn be used to make a final decision. If a candidate is selected, they will then undergo a background check and drug test, as well as a formal offer process. Once these steps are complete, the candidate will be officially hired by Chewy. The hiring process at Chewy is designed to ensure applicants are a good fit for both the company and the role, and that they have the necessary skills and experience to succeed.


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Top 15 Chewy Interview Questions and Answers

1. What are the most important qualities of a successful customer service representative?

A successful customer service representative needs to be able to effectively communicate with customers, listen to their needs and quickly and accurately provide solutions to their problems. They should also be willing to go the extra mile to provide the best possible customer experience. They need to be patient and possess strong problem-solving skills. They should also be able to work well in a team, as customer service representatives often need to collaborate with other departments in the company or work with other representatives. A successful customer service representative needs to be able to think on their feet and be empathetic towards customers.

2. How do you handle an angry customer?

The first step in handling an angry customer is to remain calm and take a deep breath. It is important to show empathy and understand the customer’s point of view. Listen to the customer and make sure to really understand the issue. Ask questions to better understand the issue and avoid making assumptions. It is also important to provide a valid explanation of what happened and offer a practical solution to the problem. Doing this will show the customer that you are taking their issue seriously and are willing to go above and beyond to resolve it.

3. What have you done in the past to help drive customer satisfaction?

I have always looked for ways to improve the customer experience. I have implemented new procedures that were designed to ensure that customers received the product they ordered in a timely manner. I have also provided customers with accurate and up-to-date information on products and services. I also trained new customer service representatives on the importance of providing excellent customer service. Additionally, I have created feedback forms to gain insight into customer satisfaction and implemented changes based on the feedback received.

4. What experience do you have dealing with difficult customers?

I have plenty of experience dealing with difficult customers. I understand that sometimes customers can become frustrated or angry due to long wait times, inaccurate information, or an unexpected product delay. In these situations, I have always been able to remain calm and cool-headed. I listen to the customer’s concerns, ask questions to better understand the issue, and make sure to provide a viable solution to the problem. I also make sure to thank the customer for bringing the issue to my attention and apologize for the inconvenience.

5. How do you stay organized when dealing with multiple customer inquiries?

Organization is key for any customer service representative. When dealing with multiple customer inquiries, I make sure to prioritize my tasks and create a plan for the day. I also keep detailed notes in a tracking system so that I can easily refer back to conversations or issues I have already addressed. I also use customer relationship management (CRM) software to document customer interactions, store customer information, and report on customer service metrics.

6. What strategies do you use to ensure customer satisfaction?

I strive to always provide the best possible customer experience. To ensure customer satisfaction, I make sure to provide accurate and up-to-date information on products and services. I also make sure to be patient, understanding, and empathetic when dealing with customers. I also use customer feedback to help identify areas of improvement and make changes to the customer service process. Additionally, I make sure to thank the customer for their business and apologize for any inconveniences they may have experienced.

7. How do you handle challenging customer questions?

When faced with a challenging customer question, I make sure to have a positive attitude and take the time to really understand the customer’s issue. I ask clarifying questions to make sure I have a full understanding of the issue and then provide a valid explanation of the problem. I make sure to provide a detailed and understandable solution to the customer and respond to any follow-up questions they may have. I also thank the customer for bringing the issue to my attention and apologize for any inconvenience they may have experienced.

8. What do you think makes a successful customer service team?

A successful customer service team requires strong communication and collaboration. Each member of the team should be able to effectively handle customer inquiries and be willing to take on tasks that may not be within their typical job description. Additionally, team members should be able to come up with creative solutions to customer problems and be open to constructive feedback from their teammates when needed. Finally, each team member should have a sense of empathy and be willing to go the extra mile to ensure customer satisfaction.

9. How do you handle customer requests that are outside of your scope of work?

When faced with a customer request that is outside of my scope of work, I make sure to clarify the request and the customer’s expectations. I also explain the scope of my job and any policies or procedures that may prohibit me from being able to fulfill the request. I then take the time to research and look for alternative solutions that I may be able to provide to meet the customer’s needs. If a viable solution cannot be found, I make sure to provide the customer with accurate information and apologize for the inconvenience.

10. What is your experience with customer relationship management (CRM) software?

I have been using customer relationship management (CRM) software for the past five years. I am familiar with all aspects of the software and have used it to store customer information, track customer interactions, and create customer service reports. I am also familiar with the various features that the software has to offer such as customer segmentation and customer tracking. Additionally, I have used the software to automate customer service tasks, such as customer follow-ups and inquiries.

11. What experience do you have working in customer service?

I have several years of experience working in customer service. I began my career in a retail setting, where I was responsible for helping customers make informed decisions about their purchases and troubleshooting any issues that arose. After that, I worked in a call center for a few years. In that role, I handled customer inquiries, complaints, and requests in an efficient and friendly manner. During this time, I gained a deeper understanding of customer service best practices, including providing excellent customer service and finding creative solutions to customer problems.

12. How would you respond to an irate customer?

I understand the frustration that an irate customer may feel. In such situations, my first priority is to remain calm and professional. I would start by listening carefully to the customer and try to understand their issue. Then, I would work to resolve their issue in a timely manner and offer them the best possible solution. I would also apologize for any inconvenience they may have experienced and explain what steps I am taking to ensure similar issues do not arise in the future.

13. What is your experience with handling returns and refunds?

I have handled returns and refunds for customers in a few different roles. As a retail associate, I was responsible for processing returns and issuing refunds to customers. In my current role, I have experience helping customers complete return forms and obtain the necessary documentation for the return process. I have also assisted customers in troubleshooting any issues they may have had with the product so that they could return it successfully and receive a refund.

14. What strategies do you use to ensure customer satisfaction?

My primary goal when working with customers is to ensure their satisfaction. To achieve this, I use a few different tactics. First, I strive to always provide a personalized experience and take the time to understand the customer’s needs. This helps me to provide them with the right product or service that meets their needs. Additionally, I always stay in communication with the customer and keep them updated on their order status or any changes that may arise. Finally, I always make sure to follow up with the customer to ensure their satisfaction and make sure that their problem has been resolved.

15. What are some of the challenges you have faced in customer service roles?

One of the main challenges I face in customer service roles is finding creative solutions to customer problems. Customers often come to me with difficult-to-solve issues and it can be challenging to determine the best way to resolve them. Additionally, I often face situations where customers are not satisfied with the solution that I am able to offer. In these cases, I have to use my customer service skills to come up with alternative solutions that may be more acceptable to the customer. Finally, in some customer service roles I have faced the challenge of working with tight deadlines, which can be difficult to manage while still providing excellent customer service.

Tips on Preparing for a Chewy Interview

  1. Research the company: Be sure to learn as much as you can about Chewy, the products they offer, and their mission.
  2. Practice your answers: Prepare sample answers to common questions that are asked in job interviews.
  3. Dress professionally: Choose appropriate, professional attire and wear it to the interview.
  4. Arrive early: Allow yourself plenty of time to get to the interview and find the office.
  5. Be prepared to ask questions: Have a few questions ready to ask the interviewer about the position, the company, and their expectations.
  6. Stay positive: Make sure to stay positive throughout the interview and keep a smile on your face.
  7. Show enthusiasm: Show the interviewer that you are excited about the position and eager to learn more.
  8. Demonstrate your skills: Make sure to showcase your skills and knowledge during the interview.
  9. Make eye contact: Make sure to maintain eye contact throughout the interview to show that you are engaged in the conversation.
  10. Follow up with a thank you note: Thank the interviewer for taking the time to meet with you and express your interest in the position.


Overall, being prepared for an interview at Chewy can be highly beneficial in helping to increase your chances of getting the job. Researching the company, being familiar with the job role you are applying for, and knowing the answers to some of the common Chewy interview questions are all important steps to take before the interview itself. Even if you don’t have all the answers, having some idea of how to answer the questions and showing a willingness to learn can go a long way in the eyes of the interviewer. With the right attitude and preparation, you can be confident that you have the best chance of being offered the job.