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Top 16 Planet Fitness Interview Questions and Answers

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Planet Fitness is a popular fitness chain that offers a variety of services to its members, including strength training, cardio exercise and more. If you’re looking to join the team at Planet Fitness, you’ll need to be prepared for a comprehensive interview process. To help you prepare, this blog post will cover some of the most common Planet Fitness interview questions and answers.

The interview process at Planet Fitness is designed to assess your knowledge, skills and abilities to make sure they get the best candidate for the job. During the interview, you’ll be asked a range of questions related to the job role and your experience. These questions can range from technical questions about fitness equipment to more general questions about customer service.

No matter what type of questions you’re asked, you should always be prepared to answer in a professional and confident manner. Be sure to research the company and its services ahead of the interview and practice your answers to the questions you expect to be asked. This will help you to remain calm and collected during the interview, and make sure you are prepared to answer any questions that come up.

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If you take the time to prepare and practice your answers, you’ll have a better chance of making a great impression and securing the job. This blog post will cover some of the most common Planet Fitness interview questions and answers, so you can be as prepared as possible. From understanding the company’s services to being able to demonstrate the skills and abilities to excel in the role, this guide will help you prepare for the interview.

Overview of Planet Fitness Interview Process

The Planet Fitness interview process usually begins with an online application, where the applicant must fill out information about their background and experience. Following the online application, applicants should expect to receive a phone call from a Human Resources team member. This call will include a brief conversation about the applicant’s qualifications and skills. Depending on the needs of the facility, the HR team may invite the applicant to an in- person interview.

The in- person interview typically consists of a one- on- one session with a hiring manager, during which the applicant will be asked questions about their background and experience, as well as their knowledge of the fitness industry and Planet Fitness. The interviewer will use this opportunity to get to know the applicant more personally and to determine whether they would be a good fit for the facility.

If the applicant impresses the interviewer, they will likely be invited back for a second interview, which typically features team members who can provide more insight into the role and the facility. This second interview is also an opportunity for the applicant to ask any questions they may have about the role and working at Planet Fitness. During this interview, the team will evaluate the applicant’s skills and knowledge and determine whether or not they are the right fit for the position.

If the applicant passes the second round of interviews, they will be offered the position. At this point, the HR team will typically provide the applicant with information about their salary and benefits, and explain the onboarding process. After the position has been accepted, the applicant will be required to complete any necessary paperwork and complete the onboarding process.

Top 16 Planet Fitness Interview Questions and Answers

1. What experience do you have in customer service?

I have been working in customer service roles for the past 4 years, both in retail and hospitality. I understand that customer service is all about building relationships with customers and providing them with the best customer experience possible. In my current role, I have been responsible for handling customer inquiries, resolving customer issues and providing support to the team. I am a highly organized and structured person, which I believe to be important skills when working in customer service roles. In addition, I have excellent communication skills, which is vital in customer service roles as it enables me to build strong relationships with customers, and ensure that their requests are met efficiently.

2. What do you know about Planet Fitness?

Planet Fitness is a chain of fitness centers that are committed to providing an inviting and non-intimidating environment for everyone to exercise, regardless of their fitness level. The company has a friendly and welcoming atmosphere and offers a variety of services from personal training to classes. Planet Fitness also provides a clean and comfortable environment with the latest cardio and strength equipment.

3. What do you think it takes to be successful in this role?

I believe the key to success in this role is possessing excellent communication skills, a good understanding of customer service, the ability to build relationships with clients, and an eagerness to provide the best customer experience. It is also important to have strong organizational and problem-solving skills, as customer service roles often require multitasking and the ability to prioritize tasks. Additionally, I think it is important to stay up to date on the latest fitness trends and advancements in the industry, as this will help me to provide the best possible customer service.

4. How would you handle an angry customer?

When an angry customer comes to me, I try to remain calm and professional. I would first acknowledge their feelings, and try to understand their issue by asking questions and listening to them. Once I have a clear understanding of the issue, I would explain how I can help them to resolve the problem. I would then offer them a solution and make sure they are fully satisfied with the outcome.


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5. How would you motivate a customer to sign up for a membership?

I would start by asking questions to learn more about the customer’s fitness goals and needs, and then tailor my pitch to their individual needs. I would explain the benefits of the membership and how it would help them to reach their fitness goals. I would also highlight the features and amenities of the gym, such as the selection of cardio and strength equipment, the clean and comfortable environment, and the classes and personal training opportunities.

6. How do you handle difficult conversations with customers?

When handling a difficult conversation with a customer, I make sure to remain calm and professional. I would acknowledge their feelings and ask questions to understand their issue in order to provide the best solution. I would also make sure to give them my full attention and focus on understanding their issue and coming up with a resolution that satisfies them.

7. How do you handle customer complaints?

When handling customer complaints, I make sure to listen to the customer’s issue and fully understand their point of view. I would then explain how I can help them to resolve the problem and offer a solution. I would also take responsibility for the issue and apologize for any inconvenience caused.

8. How do you ensure customer satisfaction?

I ensure customer satisfaction by providing excellent customer service and taking the time to listen to their needs. I make sure to explain the services and features of the gym in detail, and answer any questions they may have. I am also open to feedback and suggestions to improve the customer experience.

9. What do you think sets Planet Fitness apart from other gyms?

I believe what sets Planet Fitness apart from other gyms is its friendly and welcoming atmosphere. The gym is open to everyone, regardless of their fitness level, and provides a clean and comfortable environment with the latest equipment. In addition, Planet Fitness also offers a variety of classes and personal training opportunities, as well as online support and motivation.

10. What do you think is the most important quality for a customer service representative?

I believe the most important quality for a customer service representative is excellent communication skills. It is important to be able to build strong relationships with customers and make sure their requests are met efficiently. It is also important to be organized and structured, and to stay up to date on the latest trends and advancements in the industry. In addition, being a team player is also important as customer service roles often require multitasking and the ability to work together.

11. What experience do you have in the fitness industry?

I have been working in the fitness industry for the past five years in various positions, such as personal trainer, group fitness instructor and manager. During this time, I have gained a wealth of knowledge and experience in the fitness field. I have also developed strong customer service and interpersonal skills that have enabled me to foster relationships with clients, colleagues and management. I am familiar with the latest trends in the fitness industry and have a passion for helping people reach their fitness goals.

12. Why do you want to work at Planet Fitness?

I am drawn to Planet Fitness because of its commitment to creating a comfortable and non-intimidating environment for its members. I believe that everyone should have access to quality fitness experiences and I would be proud to be part of an organization that is changing the way people view fitness. I am also attracted to Planet Fitness’s commitment to providing exceptional customer service and creating a friendly, welcoming atmosphere.

13. How would you handle a difficult customer?

I would handle a difficult customer in a professional and respectful manner. First, I would ensure that I understand the customer’s concerns and try to find a solution that satisfies the customer’s needs. If a solution cannot be found, I would explain the situation and offer alternative options. I would also try to remain patient and stay calm throughout the process. Additionally, I would be sure to document any interactions with the customer and report to my supervisor if needed.

14. What do you think sets Planet Fitness apart from other fitness centers?

I believe that Planet Fitness sets itself apart from other fitness centers by creating an atmosphere that is non-intimidating and welcoming to all. Planet Fitness caters to all levels of fitness, from beginners to experienced athletes, and provides an array of experiences for everyone. Additionally, the staff at Planet Fitness are focused on providing exceptional customer service and helping members reach their fitness goals.

15. What do you think is the most important aspect of working in the fitness industry?

I believe that the most important aspect of working in the fitness industry is providing a safe and welcoming environment for members. It is important to ensure that members feel comfortable and are able to enjoy their fitness experience. Additionally, it is important to provide quality customer service and create a personalized experience for each and every member.

16. How do you handle stressful situations?

I handle stressful situations by staying calm and maintaining a positive attitude. I believe that it is important to focus on the task at hand and take a step-by-step approach to resolving the issue. I am also a strong communicator and I ensure that I remain open and honest with my colleagues and customers. Additionally, I try to keep a sense of humor and lightheartedness in stressful situations to help ease the tension.

Tips on Preparing for a Planet Fitness Interview

  1. Research Planet Fitness and its mission, values, and services.
  2. Be prepared to discuss your experience working with customers and how it relates to the values of Planet Fitness.
  3. Practice responding to interview questions about customer service and customer- oriented experiences.
  4. Prepare examples of how you have handled difficult customer situations in the past.
  5. Practice communication and active listening skills.
  6. Show enthusiasm for the job and the company.
  7. Prepare questions to ask your interviewer about the position and company.
  8. Dress professionally and appropriately.
  9. Demonstrate your commitment and passion for helping people reach their fitness goals.
  10. Show knowledge about fitness trends, industry news, and the latest health and wellness techniques.
  11. Highlight any experience you have coaching or leading a group fitness class.
  12. Be ready to explain any gaps in your resume.
  13. Be prepared to discuss how you handle stressful situations.
  14. Show enthusiasm for the company’s mission and values.
  15. Demonstrate your knowledge of customer service best practices.


Overall, the Planet Fitness interview process may seem intimidating at first, but with the right preparation and research, you’ll be able to successfully answer their questions and give your best impression. Being aware of their company culture and the position expectations is key to being successful in the interview. It’s important to remain confident and positive throughout the process, and demonstrate your enthusiasm for the position. It’s also helpful to have a few questions prepared to ask the hiring manager at the end of the interview. With the right preparation and attitude, you can feel confident that you have the skills and experience necessary to make a great impression on the hiring team at Planet Fitness.