Writing the perfect resume for a lead server position can be a daunting task. Getting the most important and specific details into a neat and organized document will help you stand out from the competition. This guide will cover all the tips and tricks needed to create an effective lead server resume that will show prospective employers that you have the skills, experience, and knowledge they are looking for. Additionally, this guide includes numerous lead server resume examples that will provide you with inspiration and guidance as you create or update your resume. With the help of this guide, you’ll be ready to create a resume that will highlight your strengths and get you noticed.
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Lead Server Resume Examples
John Doe
Lead Server
123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: john.doe@email.com
Highly motivated Lead Server with 5+ years of experience in the hospitality industry. Experienced in taking orders, serving food and beverages, and training other servers. Demonstrated success in increasing customer satisfaction and improving operational efficiency. Successful in resolving customer issues and creating a comfortable dining atmosphere. Proven ability to multitask and manage multiple tables simultaneously. Adept in problem- solving and working within tight deadlines.
Core Skills:
- Customer Service
- Training and Leadership
- Food and Beverage Knowledge
- Order Accuracy
- Cash Handling
- Table Management
- Teamwork
- Problem- Solving
Professional Experience:
Hilton Hotels & Resorts, Lead Server – June 2015 – Present
- Supervise and motivate team of servers to ensure excellent customer service
- Train new servers on menu items and proper service techniques
- Maximize table turns and minimize wait time
- Handle customer complaints and provide quick solutions
- Ensure menus are up- to- date and follow health and safety regulations
- Lead team in pre- shift meetings to discuss menu items and service goals
Applebee’s, Server – January 2013 – June 2015
- Greeted customers, took orders, and answered questions
- Provided helpful food and beverage recommendations
- Cross- trained in other positions to ensure smooth operations
- Generated sales by suggesting additional items
- Upsold items based on customer needs and preferences
Education:
University of California, Berkeley – Bachelor of Arts, Business Administration
Graduated with Honors, June 2012
Lead Server Resume with No Experience
Motivated and dependable individual who is eager to apply leadership, communication and customer service skills in a fast- paced work environment.
Skills
- Excellent leadership and organizational skills
- Excellent customer service and communication
- Strong problem solving and decision making skills
- Proficient in Microsoft Office
- Ability to multitask and prioritize
Responsibilities
- Greet and seat guests in a friendly and professional manner
- Assist in maintaining a clean and orderly dining area
- Deliver high quality food and beverage service
- Take and process orders accurately
- Facilitate communication and support between servers and kitchen staff
- Ensure that all guests receive prompt and courteous service
Experience
0 Years
Level
Junior
Education
Bachelor’s
Lead Server Resume with 2 Years of Experience
A Lead Server with two years of experience in the restaurant industry, offering excellent customer service and organizational skills. Possesses the ability to work in a fast- paced environment while managing multiple tasks simultaneously. Possessing a positive attitude and strong work ethic, providing an exemplary level of service to support the team.
Core Skills:
- Excellent customer service skills
- Ability to multi- task in a fast- paced environment
- Attention to detail
- Strong organizational skills
- Knowledge of restaurant operations
- Adaptable to any changes quickly
- Team player
- Positive attitude
Responsibilities:
- Assisted in training new servers
- Welcomed customers, answered questions, and provided detailed information about food and beverages
- Promoted sales of food and beverages
- Monitored customer feedback and provided recommendations for improvement
- Maintained a neat and clean work environment
- Ensured correct orders were delivered to the customers in a timely manner
- Followed up with customers to ensure satisfaction
- Monitored inventory levels and kept records of all transactions
- Ensured all areas of the restaurant were kept neat, clean, and organized at all times
Experience
2+ Years
Level
Junior
Education
Bachelor’s
Lead Server Resume with 5 Years of Experience
A highly motivated and experienced Lead Server with over five years of customer service and hospitality experience in both the restaurant and hotel industry. Proven ability to effectively manage staff, coordinate resources, and create a welcoming and accommodating atmosphere for customers, providing superior customer service. Possess a strong passion for hospitality and the customer experience, with the ability to stay focused and organized in a fast- paced, high- pressure environment.
Core Skills:
- Excellent customer service skills
- Able to multitask and prioritize efficiently
- Outstanding verbal and written communication skills
- Ability to work well in a team
- Exceptional organizational and problem- solving capabilities
- Skilled in managing staff and delegating duties
Responsibilities:
- Ensure a smooth flow of service and an optimal customer experience
- Oversee staff, manage shifts, assign duties, and ensure maximum efficiency
- Train and mentor staff to provide excellent customer service
- Monitor staff performance, provide feedback, and motivate staff
- Ensure quality control of customer service and product offerings
- Resolve customer complaints and problems in a timely manner
- Maintain an accurate inventory of food and beverage items
- Prepare daily reports on customer service and sales.
Experience
5+ Years
Level
Senior
Education
Bachelor’s
Lead Server Resume with 7 Years of Experience
Seasoned Lead Server with over 7 years of experience in the hospitality and food services industry. Possesses an excellent knowledge of customer service best practices, menu knowledge, and restaurant operations. Highly organized with a knack for multitasking and an eye for details. Proven ability to ensure an enjoyable dining experience for customers by providing courteous service, accurate order taking, and timely delivery of food.
Core Skills:
- Extensive knowledge of customer service principles
- Working knowledge of restaurant POS systems
- Proficient in multitasking and working in fast- paced environments
- Excellent communication and interpersonal skills
- Exceptional attention to detail
- Outstanding problem- solving abilities
- Professional attitude and appearance
Responsibilities:
- Greeted guests and answered any questions they might have
- Coordinated with kitchen staff to ensure that orders were filled correctly
- Assisted in serving tables and ensured orders were accurate and served promptly
- Checked ID’s and collected payments for alcoholic beverages
- Cleaned and reset tables in a timely manner
- Executed cash and credit card transactions
- Provided a pleasant dining experience by anticipating guests’ needs and meeting them in a timely manner
- Ensured that all safety standards were met
- Monitored hygiene and sanitation standards of the restaurant
Experience
7+ Years
Level
Senior
Education
Bachelor’s
Lead Server Resume with 10 Years of Experience
A seasoned Lead Server with 10 years of experience in the hospitality industry, providing professional and courteous service to guests. Skilled in multitasking and troubleshooting, with a professional and friendly demeanor. Adept at managing a large staff of servers and ensuring that guests are provided with quality service, as well as ensuring that all safety and sanitation guidelines are followed.
Core Skills:
- Personable and Professional
- Flexible and Adaptable
- Time Management
- Problem- Solving
- Teamwork
- Safety and Sanitation
Responsibilities:
- Hired, trained, and supervised staff of servers
- Developed and enforced service standards for all servers
- Monitored staff performance and provided additional training as needed
- Ensured that all safety and sanitation guidelines were followed
- Maintained accurate records of all transactions
- Managed customer complaints and provided solutions to ensure customer satisfaction
- Assisted in menu development, inventory control, and scheduling
- Contributed to marketing efforts to maximize revenue
Experience
10+ Years
Level
Senior Manager
Education
Master’s
Lead Server Resume with 15 Years of Experience
15+ years of experience in Lead Server roles. Proven ability to build and maintain effective relationships with customers, colleagues, and the public. Exceptional customer service and communication skills, with a commitment to excellent customer service. Exceptional organizational and problem- solving skills.
John Smith is a highly experienced Lead Server, boasting 15+ years in the industry. His exceptional customer service and communication skills enable him to build and maintain effective relationships with customers and colleagues. He is organized and excels in problem- solving, making him a reliable and successful server.
Core Skills:
- Exceptional customer service and communication skills
- Building and maintaining effective relationships
- Problem- solving
- Organizational skills
- Knowledge of regulations and standards
Responsibilities:
- Greeting and seating customers
- Taking orders in a courteous and timely manner
- Ensuring customer satisfaction
- Communicating customer needs and requests to chefs
- Assisting in training and supervising new servers
- Ensuring cleanliness and organization of work areas
- Ensuring adherence to safety and sanitation regulations
- Processing payments and preparing bills
- Handling customer complaints and questions
Experience
15+ Years
Level
Director
Education
Master’s
In addition to this, be sure to check out our resume templates, resume formats, cover letter examples, job description, and career advice pages for more helpful tips and advice.
What should be included in a Lead Server resume?
A lead server resume should include all the typical information for a server position, but also emphasize the unique skills required for a leadership role. A good lead server resume should include the following:
- Professional summary: A brief overview of your qualifications and experience in the hospitality industry that demonstrate your capacity for leading others and creating a positive customer service experience.
- Work experience: All restaurant experience and any other hospitality experience that will show your qualifications as a leader. Include any team-building, training and customer service experience, as well as any awards or recognition you have received.
- Education: Relevant education and certifications that show your knowledge and understanding of the hospitality industry.
- Technical skills: Any software or programs used to generate reports and manage operations, as well as any other applicable skills that demonstrate your technical ability.
- Leadership Skills: Detail any relevant leadership roles, such as managing a team, leading a shift, or providing customer service training. Highlight your ability to motivate and lead others.
- Communication skills: Showcase your ability to effectively communicate with customers, colleagues, and vendors.
- Interpersonal skills: Demonstrate your ability to work with a team and effectively handle difficult customers or situations.
- Community involvement: if any, show how you give back to your local community.
- References: List at least two references who can attest to your lead server experience.
What is a good summary for a Lead Server resume?
A lead server resume should provide a concise summary of a person’s professional skills, experience, and qualifications. It should also highlight the most relevant qualifications, such as the ability to work in a fast-paced restaurant environment, excellent customer service skills, and knowledge of a variety of food service systems. It should also include details on any leadership roles they have held, such as training new staff or delegating duties to other servers. The summary should also detail any skills in specific areas such as cash handling, problem solving, multitasking, and any additional certifications. Finally, an effective lead server resume should include a list of past restaurants or employers, along with the dates of employment. This is important for potential employers to understand the level of experience and tenure a person has in the food service industry.
What is a good objective for a Lead Server resume?
A lead server resume should include a strong objective that showcases the candidate’s leadership abilities and experience. An effective objective can help the candidate stand out from other applicants and show the employer that they are uniquely qualified for the position.
- Demonstrate leadership abilities by highlighting previous experience in similar positions.
- Showcase prior successes in leading staff and providing excellent customer service.
- Utilize strong communication and problem solving skills to achieve goals.
- Demonstrate the ability to multitask and prioritize tasks to meet deadlines.
- Possess a strong understanding of sanitation regulations and safe food handling practices.
- Demonstrate knowledge of bar operations, including alcoholic beverage laws.
- Maintain a professional and positive attitude with guests and staff members.
- Utilize time management and organizational skills to ensure restaurant efficiency.
How do you list Lead Server skills on a resume?
When listing Lead Server skills on a resume, it is important to provide tangible examples and draw on experiences to demonstrate mastery of the role. Here are some essential Lead Server skills to include on a resume:
- Effective communication: Lead Servers must be able to effectively communicate with customers, co-workers and supervisors. They must also be able to listen and understand instructions.
- Organization: Lead Servers should be able to organize table assignments, ensure that waitstaff is adequately staffed, and be able to prioritize tasks as needed.
- Conflict resolution: Lead Servers must be able to handle customer complaints and conflicts between employees.
- Knowledge of POS systems: Lead Servers must be proficient in the use of POS systems to accurately process customer orders and payments.
- Preparation and presentation: Lead Servers must be able to accurately prepare orders and ensure that they are presented properly to customers.
- Multitasking: Lead Servers must be able to juggle multiple tasks at once and prioritize effectively.
- Time management: Lead Servers must be able to manage their time effectively to ensure that customers are served in a timely manner.
- Customer service: Lead Servers must be able to effectively and professionally interact with customers to ensure a positive dining experience.
What skills should I put on my resume for Lead Server?
When crafting a resume for a Lead Server position, certain relevant skills should be included to demonstrate your ability to succeed in the role. Many of these skills are related to having a customer-oriented mindset and a willingness to mentor and lead other servers. Here is a list of skills that should be included on a Lead Server resume:
- Customer Service: As a Lead Server, you will be interacting with many customers and need to be able to provide excellent service. This includes having a friendly attitude, an ability to listen to customer requests, and an ability to resolve any customer complaints quickly and efficiently.
- Teamwork: A Lead Server must be able to work with a team and be able to lead them effectively. This includes being able to delegate tasks, providing support to other servers, and having the ability to resolve conflicts between team members.
- Organizational Skills: A Lead Server must be able to manage their time and tasks effectively. This includes having the ability to prioritize tasks, multitask, and complete tasks efficiently.
- Conflict Resolution: As a Lead Server, you must be able to handle any disputes that may arise between customers or between team members. This includes having the ability to remain calm and professional, as well as having the ability to mediate disputes and come up with solutions that are satisfactory to all parties.
- Knowledge of Restaurant Operations: A Lead Server should have a good understanding of restaurant operations and how the different roles within the restaurant work together. This includes having an understanding of restaurant protocol, the menu, and the different departments within the restaurant.
By including these essential skills on your resume, you can show potential employers that you have what it takes to be a successful Lead Server.
Key takeaways for an Lead Server resume
When it comes to packaging your server experience and skills for a resume, there are many key takeaways to keep in mind. As a Lead Server, you have the opportunity to showcase your experience in customer service, food and beverage knowledge, and operational management knowledge to prospective employers. Here are some key takeaways for creating a lead server resume that stands out:
- Highlight Your Leadership Skills: As a Lead Server, you’re likely in charge of mentoring, training and directing other servers. Make sure to show off your leadership skills and how you were able to lead a team successfully.
- Showcase Your Customer Service Experience: As a Lead Server, you’re also responsible for providing excellent customer service. Make sure to highlight any customer service training or certifications you’ve received, as well as any customer service awards or recognition you’ve received.
- Demonstrate Your Food and Beverage Knowledge: Lead Servers should have a wide range of knowledge and experience when it comes to food and beverage. Show off your knowledge by mentioning any specialized training in food safety, service techniques, and wine pairings.
- Emphasize Your Operational Management Knowledge: As a Lead Server, you’re often in charge of operational management. Showcase any operational management skills you have and any successes you’ve achieved by making sure the restaurant runs smoothly and efficiently.
By following these key takeaways, you’ll be able to create a Lead Server resume that stands out and shows off your experience. With the right combination of skills, experience and knowledge, you can land that perfect Lead Server job!
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