Are you applying for a head hostess position? It can be difficult to know how to show potential employers that you have the right skills and experience to become a head hostess. Writing an effective resume is the key to getting noticed by employers. This guide will provide actionable tips and examples to help you write a killer head hostess resume that will help you stand out from the competition.
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Head Hostess Resume Examples
John Doe
Head Hostess
123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: john.doe@email.com
Highly organized and motivated Head Hostess with 5 years of experience in customer service and hospitality. Proven track record of consistently delivering exceptional service, strong work ethic, and excellent leader qualities. Skilled in managing multiple tasks while maintaining a positive attitude and remaining calm under pressure. Expert in staff training and development, customer relations, and problem solving.
Core Skills:
- Excellent customer service skills
- Conflict resolution expertise
- Superior organizational abilities
- Team building and training
- Strong communication and leadership skills
- Problem solving and multitasking abilities
Professional Experience:
- Head Hostess, ABC Resort – San Diego, CA (2017- Present)
- Monitored customer service and ensured customer satisfaction.
- Trained, developed, and monitored all hostesses and supervised their performance.
- Developed and implemented customer service policies and procedures.
- Investigated and addressed customer complaints in a professional manner.
- Collaborated with other departments to ensure the smooth operation of the restaurant.
- Coordinated catering events and daily operations.
Education:
- Bachelor of Science in Hospitality Management, San Diego State University, San Diego, CA (2013)
Head Hostess Resume with No Experience
A highly motivated and engaging individual looking to begin a career in hospitality. Experienced in customer service, I am eager to use my natural charm, enthusiasm and problem- solving skills as a Head Hostess.
Skills
- Strong communication skills
- Excellent customer service
- Attention to detail
- Organizational skills
- Excellent problem- solving skills
- Ability to multi- task
- Highly organized
- Ability to take initiative
Responsibilities
- Greet and welcome guests in a friendly and courteous manner
- Manage seating, ensuring even distribution of seating throughout all areas
- Coordinate and direct the activities of hostesses and servers
- Handle guest complaints and inquiries in a timely and professional manner
- Ensure all hostesses are following company standards and procedures
- Assist with the training of new hostesses
- Monitor the restaurant for cleanliness and safety
- Maintain accurate records and reports of daily operations
Experience
0 Years
Level
Junior
Education
Bachelor’s
Head Hostess Resume with 2 Years of Experience
Highly organized and motivated individual with two years of professional experience in customer service and hospitality, looking to take on a more challenging role as a head hostess. Known for providing excellent customer service in a fast- paced environment, able to multitask and prioritize tasks to ensure customer satisfaction and efficient workflow. Possesses excellent communication and problem- solving skills, with a friendly yet professional attitude.
Core Skills:
- Outstanding interpersonal and customer service skills
- Excellent organization, multitasking and time- management skills
- Flexible and adaptable to new roles and tasks
- Proficient in Microsoft Office Suite, including Word, PowerPoint and Excel
Responsibilities:
- Greet and seat customers in a timely and friendly manner
- Answer customer inquiries and address any customer complaints
- Manage a team of hostesses to ensure efficient seating and customer service
- Train and mentor new hostesses on customer service practices
- Conduct monthly staff meetings to ensure everyone is up to date on customer service policies and procedures
- Ensure all customers are seated in a timely manner
- Work with restaurant managers to ensure customer satisfaction and staff efficiency.
Experience
2+ Years
Level
Junior
Education
Bachelor’s
Head Hostess Resume with 5 Years of Experience
Highly organized and reliable Head Hostess with 5 years of experience in the service industry. Proven track record of consistently delivering excellent customer service to guests in all areas of hospitality. A natural problem solver and leader, able to handle multiple tasks and tight deadlines with ease. Adept at developing and managing teams and ensuring the highest standards for food, beverage and customer service are met.
Core Skills:
- Team Management
- Interpersonal Communication
- Problem Solving
- Hostess Coordination
- Conflict Resolution
- Customer Service
Responsibilities:
- Set up and manage hostess stations
- Greet customers and seat them accordingly
- Monitor guest seating and provide assistance as needed
- Upsell menu items and suggest wines or cocktails
- Balance cash and credit card transactions
- Track inventory and supplies and order as needed
- Address customer complaints and resolve issues
- Train and supervise hostess staff
- Ensure all customer service and safety standards are met
Experience
5+ Years
Level
Senior
Education
Bachelor’s
Head Hostess Resume with 7 Years of Experience
Dedicated and experienced Head Hostess with 7 years experience in the restaurant and hospitality industry. Proven ability to manage and coordinate all aspects of restaurant hosting duties, including seating, greeting and accommodating customers, taking reservations, and providing excellent customer service. Knowledgeable in food and beverage service, and setting up special events. Skilled in leading and training host staff, as well as in resolving customer complaints professionally and efficiently.
Core Skills:
- Customer Service
- Reservation Management
- Staff Supervision
- Food and Beverage Knowledge
- Organizational Skills
- Problem resolution
- Special Events Planning
Responsibilities:
- Greeted customers and escorted them to their desired tables
- Addressed customer inquiries, comments, and concerns quickly and professionally
- Managed the seating of customers and large parties, taking into consideration preferences when possible
- Prepared seating charts for special occasions and tracked reservations
- Maintained accurate customer records, including contact information and seating preferences
- Provided exceptional customer service to all guests, creating a pleasant and inviting atmosphere
- Assisted in training and supervising host staff on customer service, seating, and other hosting duties
- Assisted in planning, setting up, and executing special events, including weddings and other large gatherings
- Resolved customer service issues and complaints in a timely manner
Experience
7+ Years
Level
Senior
Education
Bachelor’s
Head Hostess Resume with 10 Years of Experience
Highly motivated and experienced Head Hostess with 10+ years of experience in the hospitality industry. Exceptional customer service and interpersonal skills, with a proven track record of successfully managing and supervising staff, ensuring highest standards of customer service. Ability to manage large groups with composure and poise, while providing a high level of hospitality.
Core Skills:
- Excellent communication and customer service skills
- Strong leadership, organizational, and problem- solving capabilities
- Proficient in Microsoft Office and POS systems
- Ability to work in a fast- paced environment
- Capable of maintaining positive relationships with colleagues
- Knowledgeable of proper food handling, health, and safety standards
Responsibilities:
- Overseeing front desk operations, ensuring efficient customer service
- Managing and training staff in providing excellent customer service
- Providing guidance and support to team members
- Ensuring proper use of equipment and supplies
- Responsible for performing daily tasks such as seating guests, managing reservations, and taking orders
- Maintaining a clean, safe, and organized work environment
- Handling customer inquiries and complaints in a polite and professional manner
- Monitoring inventory supplies and ordering new stock as needed
Experience
10+ Years
Level
Senior Manager
Education
Master’s
Head Hostess Resume with 15 Years of Experience
Highly experienced and organized Head Hostess with 15 years of experience in the hospitality industry. Possesses a strong customer service focus, organizational skills and the ability to remain calm under pressure. Proven track record of creating a hospitable and welcoming atmosphere and providing guests with outstanding services. Skilled in training and supervising new staff, monitoring revenue and allocating resources.
Core Skills:
- Customer Service
- Organization and Time Management
- Interpersonal Skills
- Conflict Management
- Training and Supervision
- Revenue Monitoring
- Resource Allocation
Responsibilities:
- Greeted and seated guests in an efficient and courteous manner.
- Provided excellent customer service to ensure the satisfaction of guests.
- Organized reservations and seating arrangements for parties.
- Maintained a clean and organized dining area.
- Trained and supervised new hostesses and ensured adherence to established procedures.
- Monitored restaurant revenues and allocated resources accordingly.
- Handled customer complaints and resolved conflicts in a professional manner.
- Ensured compliance with health and safety regulations.
Experience
15+ Years
Level
Director
Education
Master’s
In addition to this, be sure to check out our resume templates, resume formats, cover letter examples, job description, and career advice pages for more helpful tips and advice.
What should be included in a Head Hostess resume?
Positioning yourself as a Head Hostess can open up a number of opportunities in the hospitality industry. Crafting the perfect resume is an essential part of the job search process, so it is important that you showcase your skills and qualifications in the best light.
When listing your qualifications for the job of Head Hostess, your resume should include the following:
- Previous experience in hospitality and customer service:
It is important to highlight any past hospitality experience you may have had, including working in restaurants, hotels, or even cruise ships. You should also list any customer service experience, such as working in retail or customer service calls. - Leadership and supervisory skills:
You should showcase any leadership or supervisory skills you have acquired in the past. This could include managing staff or overseeing a project. - Interpersonal skills:
Working in hospitality requires excellent interpersonal skills, such as the ability to listen, problem solve and work in a team. It is important to highlight any experiences you have had in these areas. - Knowledge of hospitality industry:
The hospitality industry is constantly changing, so it is important to demonstrate your knowledge of the industry and any relevant trends. - Computer skills:
Most hospitality jobs require the use of computers, so you should include any experience you have in this area. This could include knowledge of reservation systems or other point of sale systems.
By showcasing your qualifications, you can position yourself as the ideal Head Hostess candidate. With the right resume, you can make sure that you stand out from the competition.
What is a good summary for a Head Hostess resume?
A head hostess is the leader of a restaurant’s front of house staff and is responsible for ensuring that customers have a pleasant and efficient dining experience. A good head hostess resume should provide a summary of the candidate’s qualifications and experience in the hospitality industry, such as customer service and training, as well as the skills that make them an ideal leader. The summary should include a brief description of the job duties the candidate has held and their qualifications for the position, such as excellent communication, organizational and interpersonal skills. Additionally, the summary should highlight the candidate’s ability to manage staff and ensure the smooth running of operations in a busy restaurant. Finally, it should also provide a brief overview of the candidate’s past experiences and any awards or certifications they have earned in the hospitality industry.
What is a good objective for a Head Hostess resume?
A Head Hostess resume should demonstrate the applicant’s ability to lead a team and provide exceptional customer service. A good objective should highlight their interpersonal and organizational skills, as well as their ability to deliver results in a high-pressure environment.
A strong objective for a Head Hostess resume should include:
- Excellent communication skills with the ability to effectively manage a team of hostesses
- In-depth knowledge of customer service principles to ensure customers are promptly and efficiently served
- Proven track record of exceeding customer expectations with a friendly and professional attitude
- Ability to remain organized in a fast-paced work environment
- Ability to multitask and handle multiple tasks simultaneously
- Ability to train and mentor other hostesses
- Demonstrated ability to resolve customer complaints in a professional manner
- Proficient in POS systems and restaurant software
How do you list Head Hostess skills on a resume?
Head hostesses play a key role in the hospitality industry. As the person in charge of the front-of-house staff, an effective head hostess will manage the staff and ensure all guests are treated to a positive and professional experience. When it comes to listing your head hostess skills on your resume, there are a few important areas to highlight.
- Customer Service: As a head hostess, you must have a commitment to providing excellent customer service and be able to effectively communicate with guests. You should be able to handle customer complaints and inquiries in a calm and professional manner.
- Leadership: As the leader of the front-of-house staff, you must have strong leadership qualities. You should be able to set clear expectations, prioritize tasks, and mentor team members.
- Organization: You must be able to effectively manage the team and ensure all tasks are completed in a timely and organized manner. This includes creating schedules, managing reservations, and coordinating with other departments.
- Problem-Solving: As a head hostess, you should be able to quickly identify and resolve issues as necessary. This includes addressing customer complaints and resolving conflicts between staff members.
- Interpersonal Skills: You must be able to effectively interact with guests and staff members. You should be able to build rapport and foster positive relationships with customers and team members.
By highlighting your head hostess skills on your resume, you can demonstrate your qualifications for this role and show potential employers that you are a great candidate.
What skills should I put on my resume for Head Hostess?
When you’re applying for a job as a head hostess, there are certain skills and qualities that employers expect from the ideal candidate. As you create or update your resume, it’s important to focus on the skills that will make you a great addition to the team. Here are some of the key skills to highlight on your resume for a head hostess role:
- Ability to multi-task: As a head hostess, you’ll be juggling multiple tasks at once. You’ll need to be able to keep track of customers coming through the door, assigning tables, and making sure everyone is taken care of. Showcase your ability to multi-task by highlighting your experience in a variety of settings.
- Knowledge of restaurant operations: Employers will be looking for someone who is familiar with the inner workings of a restaurant. Demonstrate your knowledge by detailing your past experience in the food service industry.
- Excellent communication skills: Communication is key to ensuring a successful dining experience. Showcase your ability to communicate clearly and effectively with customers, staff, and restaurant management.
- Problem-solving skills: As the head hostess, you’ll be in charge of dealing with any customer complaints or issues that arise. Make sure to highlight your problem-solving abilities in order to showcase your aptitude for handling difficult situations.
- Ability to work in a fast-paced environment: Restaurants can be busy, and the head hostess needs to be able to think on their feet and handle a variety of tasks at once. Detail your experience working in a fast-paced environment to show that you’re up for the challenge.
By highlighting these key skills on your resume, you’ll be able to demonstrate to employers that you have the necessary skills for the job. Good luck!
Key takeaways for an Head Hostess resume
Head Hostess roles are essential for any successful restaurant, as they help to ensure that guests have a pleasant and enjoyable experience. When it comes to applying for a Head Hostess position, having a great resume is key. Here are some key takeaways to keep in mind when crafting your resume:
- Highlight your leadership skills: As a Head Hostess, you will be responsible for managing and training other hostesses. Make sure to highlight your leadership skills and any prior management experience you may have.
- Demonstrate your customer service skills: As the first point of contact with customers, your customer service skills are essential. Mention any awards or recognition you may have received for your customer service ability and make sure to include customer service as a key skill in your resume.
- Showcase your organizational skills: As a Head Hostess, you must be organized and detail-oriented to ensure that all guests have a smooth, pleasant experience. Stress your organizational abilities and provide examples of how you have been successful in keeping things running smoothly in the past.
- Stress your problem-solving skills: As the Head Hostess, you will be called upon to solve difficult customer service issues. Make sure to showcase your problem-solving abilities, and provide examples of situations you have successfully navigated in the past.
By highlighting your leadership, customer service, organizational and problem-solving skills in your resume, you can help to ensure that you stand out as a top candidate for any Head Hostess position.
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