A well written resume is integral when applying for a network support technician role. It helps you stand out from other applicants, and showcases your expertise in a certain skill set. Writing a great resume involves more than just listing your experience and skills – you need to make sure that your resume is finely tuned to the job you are applying for. This guide will provide you with tips, tricks and examples to help you write a network support technician resume that will make you stand out from the competition.
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Network Support Technician Resume Examples
John Doe
Network Support Technician
123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: john.doe@email.com
Highly organized and detail- oriented Network Support Technician with over four years of professional experience, specializing in providing technical support to users with network connectivity and hardware/software issues. Possess a strong understanding of network protocols, Windows servers, routers, and firewalls. Skilled in troubleshooting and resolving complex technical problems. Adept in monitoring, managing, and maintaining a wide range of networks in a professional and efficient manner.
Core Skills:
- Network troubleshooting
- Technical support
- Wireless network administration
- Network security
- Network protocols
- Firewall and router configuration
- Windows server maintenance
- Network monitoring
- Hardware and software installation
- Customer service
Professional Experience:
Network Support Technician, ABC Technologies, 2019- present
- Provide technical assistance to users with network connectivity issues, hardware/software problems, and network security concerns
- Perform network monitoring using various network management tools, such as Solarwinds and WhatsUp Gold
- Troubleshoot network protocols, Windows servers, routers, and firewalls
- Install, configure, and maintain hardware, software, and networking equipment
- Assist in the maintenance, management, and installation of new hardware and software
- Assist in the development and implementation of IT policies and procedures
Network Support Technician, XYZ Solutions, 2015- 2019
- Provided technical assistance to users with network connectivity issues, hardware/software problems, and network security concerns
- Monitored and managed the performance of the network
- Installed, configured, and maintained hardware, software, and networking equipment
- Ensured the security of the network by setting up and maintaining firewalls
- Assisted in the development and implementation of IT policies and procedures
Education:
Bachelor of Science in Computer Science, University of XYZ, 2014
Network Support Technician Resume with No Experience
Recent college graduate with an in- depth understanding of computer technology, networking, and customer service, seeking to use my knowledge to become a Network Support Technician. Possesses excellent problem solving and communication skills and eager to learn new technologies.
Skills
- Proficient in a variety of computer hardware and software systems
- Knowledge of network technologies such as TCP/IP, Ethernet, and Wifi
- Strong troubleshooting and problem solving abilities
- Ability to work independently and as part of a team
- Excellent customer service and communication skills
Responsibilities
- Monitor and maintain company networks, including troubleshooting and resolving network issues
- Install and configure new computer hardware and software
- Assist customers with technical issues in person, by telephone, or online
- Provide customer training on proper use of hardware and software
- Regularly maintain and update network documentation and records
Experience
0 Years
Level
Junior
Education
Bachelor’s
Network Support Technician Resume with 2 Years of Experience
Highly experienced Network Support Technician with 2 years of experience in troubleshooting and fixing IT issues. Possesses strong problem solving skills, excellent communication skills, and the capability to work well independently and as part of a team. Familiar with network management and server administration, able to identify and solve network issues with a strong customer service mindset.
Core Skills:
- Network Management
- Server Administration
- Troubleshooting
- Customer Service
- Problem Solving
- Data Analysis
- Networking Systems
- System Administration
Responsibilities:
- Installed and configured networks, including LAN and WAN connections, routers, switches, and firewalls.
- Conducted network security analysis and monitored performance to identify issues or threats.
- Provided technical support to users having trouble connecting to the network.
- Assisted in the development and maintenance of network infrastructure and systems.
- Diagnosed and repaired network issues, investigated and resolved user complaints.
- Maintained network security and installed software and hardware upgrades.
- Performed regular system backups and data recovery.
- Monitored system performance and troubleshot any issues to ensure the security of the network.
Experience
2+ Years
Level
Junior
Education
Bachelor’s
Network Support Technician Resume with 5 Years of Experience
I am an experienced Network Support Technician with five years of experience in the IT industry. My expertise in troubleshooting, problem resolution, and network support has enabled me to successfully provide technical support to clients. I am adept at diagnosing and resolving hardware and software issues, configuring and installing network components, and maintaining client networks. My technical knowledge, problem- solving skills, and excellent communication make me an ideal candidate for your network support position.
Core Skills:
- Network Support/Maintenance
- Troubleshooting/Diagnostics
- Hardware/Software Installation
- Network Security
- Network Protocols/Standards
- Network Configuration/Monitoring
- Customer Service
Responsibilities:
- Provided technical support and advice for clients in setting up, troubleshooting, and repairing hardware and software related issues.
- Installed and configured new network components such as routers, switches, and firewalls.
- Performed system and network security audits to ensure data integrity and client confidentiality.
- Monitored network performance and resolved network faults, such as latency and packet loss.
- Configured and managed virtual private networks (VPNs) for secure remote access.
- Maintained and updated client information in the database and documentation.
- Provided customer service and technical support via phone, email, chat, and in- person.
Experience
5+ Years
Level
Senior
Education
Bachelor’s
Network Support Technician Resume with 7 Years of Experience
A highly experienced Network Support Technician with 7 years of experience in IT systems and networks, offering expertise in troubleshooting and resolving various technical issues. Skilled in installing, configuring and maintaining computer systems, networks and other related hardware as well as providing technical support to end- users. Adept at managing and monitoring system performance, analyzing and resolving technical issues, and performing administrative tasks. Possesses strong communication and problem- solving skills.
Core Skills
- Technical Troubleshooting
- Network Administration
- Database Management
- System Performance Monitoring
- Problem Resolution
- Hardware Maintenance
- End- user Support
- Documentation
- Communication
Responsibilities
- Installed and configured computer systems, networks and related hardware to ensure optimal performance.
- Monitored and maintained system performance, analyzed technical issues and provided resolutions in a timely manner.
- Responded to service requests promptly, identified root cause of technical issues and provided solutions.
- Assisted in setting up and configuring client networks and provided technical support to end- users.
- Installed and tested new software and hardware to ensure compatibility with existing systems.
- Developed and maintained documentation, user guides, manuals and reference materials.
- Trained users on the proper use of computer systems, networks and other related hardware.
- Assisted with network planning and implementation, system backups and recovery.
Experience
7+ Years
Level
Senior
Education
Bachelor’s
Network Support Technician Resume with 10 Years of Experience
A highly experienced Network Support Technician with over 10 years of professional experience in technical support, network maintenance, and troubleshooting. Possesses a wide range of technical skills with a strong knowledge of networking protocols, LAN/WAN topologies, and routing. Skilled in installing, configuring, and maintaining networks both in the office and remotely. Ability to work effectively with internal and external customers to ensure successful resolution of network- related issues.
Core Skills:
- Network protocols
- LAN/WAN topologies
- Routing
- Network configuration
- Problem solving
- System troubleshooting
- Technical support
- Documentation
- Hardware maintenance
- Network monitoring
Responsibilities:
- Installed and configured Cisco routers, switches, and firewalls.
- Troubleshot and resolved network- related issues both in the office and remotely.
- Implemented and monitored security solutions to protect networks and systems from attack.
- Maintained and updated network infrastructure configuration and documentation.
- Monitored network performance and implemented network enhancements when necessary.
- Assisted in the setup of new users, networks, and applications.
- Trained users on how to use and access network resources.
- Diagnosed and resolved hardware, software, and operating system issues.
- Investigated and resolved network outages and disruptions.
Experience
10+ Years
Level
Senior Manager
Education
Master’s
Network Support Technician Resume with 15 Years of Experience
I am an experienced and highly organized Network Support Technician with 15 years of experience in providing technical assistance to customers and employees regarding network issues, hardware installations, and software updating. I can diagnose and troubleshoot complex network issues and have a comprehensive understanding of network topologies, protocols, and security. My expertise lies in installing and maintaining computer systems, networking hardware, and software, and providing support to users. I am an effective communicator and have the ability to work independently or as part of a team.
Core Skills:
- Networking Troubleshooting
- Hardware Installation
- Software Updating
- Network Topology
- Protocols & Security
- Computer Systems Maintenance
- User Support & Training
- Technical Writing & Documentation
- Communication & Interpersonal Skills
- Time Management & Organization
Responsibilities:
- Installing and configuring computer systems, network hardware, and software.
- Troubleshooting network problems, diagnosing and resolving hardware and software faults.
- Updating software and replacing hardware components as needed.
- Drawing up technical documentation and user guides.
- Training users on new systems and applications.
- Setting up and maintaining user accounts, permissions, and passwords.
- Monitoring and optimizing network performance.
- Resolving network and user issues in a timely manner.
- Ensuring network security and data integrity.
Experience
15+ Years
Level
Director
Education
Master’s
In addition to this, be sure to check out our resume templates, resume formats, cover letter examples, job description, and career advice pages for more helpful tips and advice.
What should be included in a Network Support Technician resume?
Writing a resume for a Network Support Technician requires a combination of technical skills and soft skills. A Network Support Technician must be able to troubleshoot and configure networks and hardware, while also providing excellent customer service. In order to showcase your skills and experience, it is essential that your resume be well-crafted. Here are some key points to include in your resume:
- Professional Summary: A concise overview of your qualifications and experience as a Network Support Technician.
- Technical Skills: A list of the hardware and software you are proficient with, such as routers, switches, and operating systems.
- Knowledge of Network Protocols: Outline your experience with TCP/IP, DNS, DHCP, and other network protocols.
- Troubleshooting Ability: Demonstrate your ability to identify and diagnose network issues.
- Communication Skills: Highlight your ability to communicate effectively with customers and team members.
- Customer Service Experience: Include any experience working with customers, both in-person and over the phone.
- Education: Include relevant educational qualifications such as certifications and degrees.
By including all of these key points in your resume, you will be well-positioned to land a Network Support Technician position. Good luck!
What is a good summary for a Network Support Technician resume?
A Network Support Technician resume should be concise and to the point, emphasizing the skills, qualifications, and experience that make the applicant a perfect fit for the job. It should start with an objective statement that provides an overview of the candidate’s qualifications and why they’re the right fit for the role. Following this, it should include a detailed Skills section that highlights the particular strengths of the candidate and how they can contribute to the job. The resume should then provide a brief overview of the candidate’s professional experience, detailing their accomplishments and any certifications they may have. Finally, it should include Education and any other relevant information, such as volunteer experience. Altogether, a Network Support Technician resume should be a clear snapshot of why the candidate would make a great addition to the team.
What is a good objective for a Network Support Technician resume?
A Network Support Technician is an IT professional responsible for setting up, maintaining, and troubleshooting computer networks and systems. When creating a resume for this position, it is important to include a strong objective statement that outlines your relevant skills and experience. Here are some good objectives for a Network Support Technician resume:
- To leverage my 5+ years of experience in network engineering, installation, and maintenance to effectively troubleshoot and resolve network issues
- To utilize my knowledge of hardware and software platforms, such as Windows and Linux, to ensure seamless network operations
- To apply my expertise in network protocols and communication protocols, such as TCP/IP and DHCP, to maintain network functionality
- To contribute my technical skills and problem-solving ability to efficiently identify and resolve network issues
- To use my strong interpersonal and communication skills to collaborate with other IT professionals and provide superior customer service
How do you list Network Support Technician skills on a resume?
When it comes to crafting a resume for a Network Support Technician role, it is important to include the right skills to demonstrate your technical proficiency. Here are some of the skills you may want to consider listing on your resume:
- Network Administration: Knowledge of the principles and practices of network administration, network architecture, network topologies, routers, switches, and firewalls.
- Troubleshooting: Ability to troubleshoot problems related to network infrastructure, remote access solutions, and network security.
- Operating Systems: Knowledge of Windows, Linux, and macOS operating systems.
- Virtualization: Understanding of virtualization technologies such as VMware and Hyper-V.
- Monitoring & Reporting: Experience in monitoring networks, producing reports, and making recommendations for improvement.
- Scripting: Proficiency in scripting languages such as PowerShell and Bash.
- Security: Understanding of security best practices and network security protocols.
- Hardware: Knowledge of network hardware including routers, switches, and firewalls.
- Communication: Excellent interpersonal, verbal, and written communication skills.
- Customer Service: A commitment to providing customer service and resolving customer issues.
By showcasing these skills on your resume, you can demonstrate that you have the technical prowess and experience required to excel in a Network Support Technician role.
What skills should I put on my resume for Network Support Technician?
A Network Support Technician is responsible for providing technical assistance to computer system users, including troubleshooting hardware and software issues. In order to be an effective Network Support Technician, it is important to have a variety of skills and qualifications that are necessary for this type of job. Here is a list of essential skills and qualifications you should include on your resume when applying for a Network Support Technician position:
- Knowledge of computer hardware, software, and network systems: You should be knowledgeable in all aspects of computer systems, including hardware, software, and networks. This includes being able to diagnose and troubleshoot problems on all types of computer systems and networks.
- Network troubleshooting and data analysis: You should be able to identify, troubleshoot, and resolve issues with computer networks. You should also have the ability to analyze network data in order to improve network performance.
- Technical writing and documentation: You should be able to write technical documentation and create user manuals, in order to provide clear instructions to users.
- Excellent communication skills: You should possess excellent communication and interpersonal skills, in order to effectively interact with users and explain technical solutions.
- Problem-solving skills: You should be able to identify problems quickly and effectively, and come up with solutions that are both helpful and efficient.
- Familiarity with operating systems: You should be familiar with different operating systems, such as Windows, Mac, and Linux.
- Technical certifications: You should be willing to pursue any technical certifications that are relevant to your job, such as CompTIA A+ or Network+.
Key takeaways for an Network Support Technician resume
If you’re looking to showcase your qualifications as a Network Support Technician on your resume, there are a few key takeaways you should be aware of.
First, you should be sure to emphasize your technical skills and expertise. This includes listing any certifications you may have related to network support, as well as any software or hardware that you’re familiar with. You should also highlight any networking experience you have, such as setting up and maintaining networks, troubleshooting network issues, and providing technical support to users.
Second, it’s important to show that you have strong customer service and communication skills. Network Support Technicians must be able to work with clients and colleagues, so you should emphasize your ability to explain technical information in an understandable way and provide solutions in a friendly and helpful manner.
Finally, you should also focus on your problem-solving skills. Network Support Technicians are responsible for troubleshooting and resolving network issues. Be sure to emphasize your ability to diagnose and troubleshoot network problems quickly and effectively.
By highlighting these key takeaways on your Network Support Technician resume, you’ll be sure to stand out from the competition and show potential employers that you have the skills to succeed in this role.
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