Having a well-crafted resume is the single most important factor to getting an interview and securing a job. A resume is your marketing tool and needs to be adapted to fit the requirements of the job you are applying for. To create a great customer service support resume, it is necessary to highlight your customer service skills and experience. This guide will show you how to write a resume that is comprehensive, yet concise, and will give you examples of how to structure and word your resume to maximum effect.
If you didn’t find what you were looking for, be sure to check out our complete library of resume examples.
Start building your dream career today!
Create your professional resume in just 5 minutes with our easy-to-use resume builder!
Customer Service Support Resume Examples
John Doe
Customer Service Support
123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: john.doe@email.com
I am a customer service professional with over 5 years of experience providing quality service and support to customers. I have excellent communication and problem- solving skills, and the ability to stay organized and manage multiple tasks. I am passionate about helping others and possess a positive attitude and friendly demeanor.
Core Skills:
- Excellent communication and customer service skills
- Ability to problem solve and think quickly
- Strong organizational and multitasking abilities
- Proficiency in customer relationship management systems
- Knowledge of Microsoft Office Suite
Professional Experience:
Customer Service Representative, ABC Company, 2018–Present
- Respond to customer inquiries via phone, email, and chat
- Troubleshoot customer issues quickly and efficiently
- Assist customers in creating accounts and navigating the website
- Provide technical support and general information to customers
- Maintain a positive attitude and friendly demeanor
Customer Service Specialist, XYZ Company, 2015–2018
- Provided technical support and customer service for hardware and software issues
- Resolved customer issues quickly, courteously and fairly
- Handled customer complaints in an efficient, professional manner
- Developed strong customer relationships and ensured customer satisfaction
Education:
Bachelor of Science in Business Administration, University of XYZ, 2012–2015
Customer Service Support Resume with No Experience
A highly motivated and customer- focused individual with no professional experience in customer service support. Looking to develop my customer service skills and become a valued member of the team while delivering quality customer service.
Skills
- Excellent communication skills
- Ability to work in a team environment
- Quick learner
- Strong problem solving skills
- Proficient in Microsoft Office
- Experienced in customer service
Responsibilities
- Handle customer inquiries and complaints via phone, email, or chat
- Provide excellent customer service and maintain customer satisfaction
- Resolve customer inquiries and complaints in a timely and effective manner
- Ensure customer complaints are handled appropriately and in accordance with policies and procedures
- Follow up with customers to ensure their satisfaction
- Monitor customer feedback and provide monthly reports to management
Experience
0 Years
Level
Junior
Education
Bachelor’s
Customer Service Support Resume with 2 Years of Experience
A dedicated and organized customer service support professional looking for a job in a fast paced customer service environment. With over two years of experience in the customer service support industry, I have a proven track record of providing superior customer service and resolving customer issues proficiently and in a timely manner. I am highly knowledgeable in customer service policies and procedures, while being a proficient and effective communicator.
Core Skills:
- Excellent customer service skills
- Strong problem solving and troubleshooting skills
- Outstanding communication skills (verbal and written)
- Highly organized, detail- oriented and proactive
- Ability to work in a fast- paced environment
- Proficient in various computer applications (MS Office Suite, CRM software, etc.)
Responsibilities:
- Assist customers with inquiries and complaints in a professional and courteous manner
- Provide accurate information about products, services and customer policies
- Monitor customer complaints, investigate and provide resolutions
- Resolve customer issues in a timely and efficient manner
- Process orders and ensure timely delivery of products
- Collaborate with other departments to ensure customer satisfaction
- Maintain customer records and update customer information
- Respond to customer emails and phone calls in a timely and effective manner
Experience
2+ Years
Level
Junior
Education
Bachelor’s
Customer Service Support Resume with 5 Years of Experience
Dynamic customer service professional with 5 years of experience providing comprehensive service and support for customers. Adept in developing strong relationships and fostering customer loyalty, ensuring quality customer experience and proactively addressing customer inquiries and needs. Possess excellent communication and problem- solving skills and can quickly and politely resolve customer complaints.
Core Skills:
- Exceptional customer service and communication skills
- Strong problem- solving and organizational skills
- Ability to handle multiple tasks and prioritize effectively
- Knowledge of customer service metrics, standards and procedures
- Ability to work independently and as part of a team
Responsibilities:
- Received and responded to customer inquiries, emails and phone calls in a timely manner
- Provided information and assistance related to products and services
- Resolved customer complaints and issues promptly, professionally and courteously
- Built strong customer relationships and identified customer needs
- Processed customer orders and changes to existing orders
- Verified customer information and payment details
- Tracked and monitored customer inquiries and orders
- Updated customer accounts and maintained accurate information
Experience
5+ Years
Level
Senior
Education
Bachelor’s
Customer Service Support Resume with 7 Years of Experience
Hardworking and highly motivated Customer Service Support professional with 7 years of experience in customer service roles. A proven track record of providing excellent customer service, resolving customer inquiries, and supporting customer accounts. Highly organized and efficient, with strong communication and interpersonal skills.
Core Skills:
- Ability to manage multiple tasks and prioritize effectively
- Knowledge of customer service policies and procedures
- Familiarity with products and services
- Excellent problem solving, analytical and decision- making skills
- Exceptional communication and interpersonal skills
- Computer proficiency, including MS Office Suite
Responsibilities:
- Managed customer accounts and inquiries, ensuring customer satisfaction.
- Provided support and advice to customers regarding products and services.
- Resolved customer complaints and concerns in a timely and professional manner.
- Answered incoming customer inquiries via phone, email, and in- person.
- Assisted customers with pricing, product selection, and technical support.
- Processed customer orders and maintained customer records.
- Gathered feedback from customers to improve customer service and product quality.
- Updated knowledge of products, services, and customer service procedures.
Experience
7+ Years
Level
Senior
Education
Bachelor’s
Customer Service Support Resume with 10 Years of Experience
A reliable and highly- driven customer service support professional with 10+ years of experience in the IT and customer service industries. Proven track record of successfully resolving customer conflicts, providing technical support and developing customer relationships. A passionate and efficient communicator, with a keen eye for detail, excellent problem- solving skills and strong ability to handle multiple tasks simultaneously.
Core Skills:
- Excellent customer service and communication skills
- Proficient in various software programs, applications and hardware
- Strong problem- solving and troubleshooting skills
- Capable of multi- tasking and managing time effectively
- Able to provide training and technical support
- Able to identify and resolve customer issues
Responsibilities:
- Provided technical support and assistance to customers
- Assisted customers with troubleshooting any software or hardware issues
- Provided customer service support when needed
- Resolved customer conflicts in a professional and timely manner
- Assisted customers in understanding and using software and hardware
- Trained and educated customers on how to use the software and hardware
- Identified customer needs and provided the correct solutions
- Created and maintained customer relationships
- Provided feedback to management regarding customer support inquiries
- Handled customer inquiries in an efficient and timely manner.
Experience
10+ Years
Level
Senior Manager
Education
Master’s
Customer Service Support Resume with 15 Years of Experience
An experienced, customer- service oriented professional with 15 years of experience in providing exceptional service to customers. Demonstrated ability to assess customer needs and provide accurate solutions to customer issues. Possesses excellent interpersonal and problem- solving skills, and the ability to communicate effectively with customers. Highly organized, able to manage large volumes of customer inquiries and meet tight deadlines.
Core Skills:
- Excellent customer service skills
- Strong communication and interpersonal capabilities
- Problem- solving and analytical mindset
- Organizational, multitasking and time management skills
- Proficient in customer management and support software
Responsibilities:
- Handled inbound/outbound customer enquiries and complaints
- Acted as a single point of contact for customers
- Offered professional advice and solutions to customers
- Provided accurate information about products and services
- Responded to customer inquiries in a timely manner
- Assisted customers with product orders, returns, and exchanges
- Maintained up- to- date customer records and contact information
- Monitored customer accounts and provided personalized service
- Identified customer needs and offered relevant solutions
- Researched and resolved customer disputes and issues
Experience
15+ Years
Level
Director
Education
Master’s
In addition to this, be sure to check out our resume templates, resume formats, cover letter examples, job description, and career advice pages for more helpful tips and advice.
What should be included in a Customer Service Support resume?
When crafting a resume for customer service support, there are certain qualifications and skills recruiters are looking for. Knowing what to include in your resume can help you make the biggest impact and stand out from the competition. The following are some key elements to include in your customer service support resume:
- Education: Highlight your education showing the completion of any degrees or certifications related to customer service.
- Professional Experience: Detail your work experience in customer service, making sure to include important tasks and responsibilities related to the customer service role.
- Technical Skills: Showcase your technical skills such as proficiency in customer service software, such as customer relationship management (CRM) systems, word processing, spreadsheet and database management software.
- Communication: Emphasize your communication skills, especially those related to customer service, such as the ability to listen and respond to customer inquiries and provide resolutions.
- Problem Solving: Demonstrate your customer problem-solving skills, including the ability to resolve customer issues in a timely and efficient manner.
- Customer Service Knowledge: Showcase your knowledge of customer service standards, guidelines, and best practices.
- Interpersonal Skills: Include any customer service-related interpersonal skills such as a friendly demeanor and the ability to work well with others in a team setting.
By including the right qualifications and skills in your customer service support resume, you can demonstrate to recruiters that you’re the perfect candidate for the job.
What is a good summary for a Customer Service Support resume?
A customer service support resume should include a summary of qualifications that outlines the skills and experience necessary to excel in the position. This summary should demonstrate the individual’s ability to provide excellent customer service, resolve customer complaints, and provide assistance to customers in a timely and helpful manner. The summary should also demonstrate the individual’s understanding of customer service software and the ability to respond to customer inquiries. In addition, the summary should highlight the individual’s ability to work well in a team environment and to stay organized and efficient in a fast-paced work setting. The summary should also include any other relevant customer service experience that the individual may have, such as working in a call center or providing tech support. In short, the summary should paint a picture of an individual who is an excellent customer service resource and highly capable of providing excellent customer service support.
What is a good objective for a Customer Service Support resume?
Writing a customer service support resume can be a daunting task. You want to show employers you have the necessary skills to provide quality customer service, while also demonstrating your technical expertise. Crafting a strong objective statement is the first step to creating an effective resume.
A good objective statement should reflect your qualifications, skills, and experience. It should also emphasize the ways in which you can contribute to the employer’s goals. Here are some tips on creating a good customer service support resume objective:
- Focus on the customer: A customer service support position requires empathy, active listening, and the ability to problem-solve. An effective objective should demonstrate your commitment to putting the customer first.
- Highlight technical skills: Many customer service support roles require a combination of technical and interpersonal skills. Your objective should mention both, emphasizing your experience with customer service tools and software.
- Demonstrate your problem-solving skills: The ability to think quickly, provide solutions, and troubleshoot technical issues is essential for customer service support. Your objective should reflect your expertise in this area.
- Showcase your interpersonal skills: Successful customer service support personnel should be friendly, courteous, articulate, and professional. An effective objective should emphasize your ability to interact with customers in a positive, helpful way.
By crafting a strong objective statement, you can make sure your resume stands out from the crowd and get the attention of potential employers. With the right objective statement and the skills to match, you can land the customer service support position of your dreams.
How do you list Customer Service Support skills on a resume?
When applying for a customer service role, it’s important to showcase your ability to provide excellent service and support to customers. To do this, it’s important to highlight your customer service skills in your resume. Here are some key customer service skills to list on a resume:
- Attention to Detail: Being able to carefully listen to customers, understand their needs, and accurately process the necessary information is key.
- Problem Solving: Ability to quickly identify customer issues and take the necessary steps to resolve them.
- Verbal Communication: Being able to effectively communicate with customers verbally is important in customer service roles.
- Written Communication: Being able to write clearly and professionally is key for communication via email and other forms of written communication.
- Relationship Building: Ability to develop and maintain relationships with customers.
- Interpersonal Skills: Being able to effectively interact with customers and colleagues.
- Patience and Understanding: Having the ability to remain calm and patient in difficult situations.
- Time Management: Being able to manage customer inquiries and requests in an efficient manner.
- Flexibility: Being able to adapt to different customer needs and requests.
What skills should I put on my resume for Customer Service Support?
When applying for a customer service support role, it’s important to emphasize the right skills on your resume, so you can show employers you’re the right fit for the job. Here are some of the top skills employers look for in a customer service support professional:
- Strong Communication Skills: Customer service representatives must be able to clearly understand customer requests and respond effectively. This includes communicating with customers over the phone, via email, and in person.
- Analytical and Problem-Solving Skills: Customer service representatives must be able to analyze customer complaints, identify solutions, and evaluate the customer’s satisfaction with the resolution.
- Time Management and Organizational Skills: Customer service representatives may juggle multiple customer issues at once, so it’s important to have the organizational skills to prioritize tasks and manage time effectively.
- Patience and Empathy: It’s important for customer service representatives to be patient and understanding when dealing with customer issues. They should be able to remain calm in difficult situations and have the empathy to relate to the customer’s needs.
- Conflict Resolution Skills: Customer service representatives should be able to handle customer conflicts in a professional manner and diffuse tension.
- Product Knowledge: Customer service representatives should have a basic understanding of the products and services that their company offers in order to effectively respond to customer inquiries.
By highlighting these skills on your resume, you’ll be able to show employers that you’re a qualified candidate for the customer service support role.
Key takeaways for an Customer Service Support resume
The customer service industry is a growing field with many opportunities for professionals to make an impact and create positive customer experiences. Having a strong resume is essential for anyone attempting to break into this field. Here are key takeaways for a customer service support resume:
- Focus on your customer service skills. Your resume should showcase the customer service skills that you have developed over the course of your career. Highlight your ability to communicate effectively, offer solutions, and manage customer complaints. Make sure to cite any customer service awards or certificates that you have been given.
- Showcase your technical proficiency. In the customer service support field, it’s important to have a good understanding of different technology platforms and customer relationship management (CRM) software. Make sure to mention your experience with these programs, as well as any other tech-related skills.
- Demonstrate your problem-solving abilities. Customer service support positions require a lot of problem-solving. Showcase any experience you have in resolving customer complaints or finding creative solutions to customer inquiries.
- Describe your experience with customer service metrics. Many companies measure customer satisfaction with metrics like customer retention and response times. Make sure to list any experience you have with tracking customer service metrics, as well as any data analysis techniques you may use to improve customer service performance.
- Highlight your organizational skills. Customer service support positions require a lot of organization and multitasking. Showcase any experience you have in managing customer issues, scheduling customer interactions, and maintaining customer records.
By showing off your customer service skills, technical proficiency, problem-solving abilities, experience with customer service metrics, and organizational skills, you can create a strong customer service support resume. These key takeaways will help you showcase the skills and experience necessary for any customer service support position.
Let us help you build
your Resume!
Make your resume more organized and attractive with our Resume Builder
