Are you looking for a new career as a desk receptionist? If so, the competition is fierce, and the resume you submit will need to stand out. Writing a desk receptionist resume can be challenging, especially if you’re not quite sure what to include. Fortunately, with the right tips, tricks, and examples, you can create a winning resume that will get you the job you want. In this blog post, we will provide a comprehensive guide to writing a desk receptionist resume, as well as some useful examples to help you get started.
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Desk Receptionist Resume Examples
John Doe
Desk Receptionist
123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: john.doe@email.com
I am a professional Desk Receptionist with 5+ years of experience in providing excellent customer service and administrative support. I have extensive experience in handling customer inquiries, coordinating appointments, and maintaining organized filing systems. I am also very skilled in working with multiple software systems, operating switchboard systems, and providing general office support. I am confident that I will be an asset to any organization and provide exemplary service.
Core Skills:
- Customer Service
- Switchboard Operations
- Filing and Records Management
- Office Administration
- Appointment Scheduling
- Multi- line Phone Systems
- Organizational and Planning
- Data Entry and Typing
Professional Experience:
Front Desk Receptionist – ABC Company, Los Angeles, CA (2015- Present)
- Greet incoming visitors, customers, and employees and answer their inquiries
- Manage incoming calls and emails and transfer them to the appropriate staff
- Coordinate appointments and meetings, as well as provide general support
- Maintain and update filing systems and records management
- Provide excellent customer service to visitors and customers
- Assist with office operations and administrative tasks
Receptionist – XYZ Company, Orange County, CA (2012- 2015)
- Answered and routed incoming calls on a multi- line phone system
- Managed customer inquiries and provided necessary information
- Coordinated appointments and meetings
- Filed documents and maintained records
- Provided general office support and assistance
- Organized and maintained office supplies
Education:
Bachelor of Science in Business Administration, ABC University, Los Angeles, CA (2012)
Desk Receptionist Resume with No Experience
Respectful receptionist with strong organizational, communication, and problem- solving skills. Demonstrated ability to provide exceptional customer service while multitasking in a fast- paced environment. Seeking to use abilities to provide excellent reception service and support at ABC Inc.
Skills
- Exceptional customer service
- Strong organizational skills
- Good problem- solving abilities
- Great communication skills
- Proficient in Microsoft Office
- Knowledge of office equipment
- Ability to multitask
Responsibilities
- Greet and welcome guests
- Answer and direct telephone calls
- Provide information to callers and visitors
- Schedule appointments and maintain calendars
- Sort and distribute mail
- Take and deliver messages
- Monitor visitors’ access
- Update appointment records
- Maintain the reception area clean and organized
- Provide administrative support as needed
Experience
0 Years
Level
Junior
Education
Bachelor’s
Desk Receptionist Resume with 2 Years of Experience
I am a professional receptionist with over two years of experience in the hospitality industry. I am an excellent communicator and have a strong ability to handle customer inquiries and complaints with patience and understanding. I am also highly organized and can efficiently manage multiple tasks simultaneously. I am proficient in operating switchboards, computers and other office equipment. I have a friendly demeanor and warm personality that makes customers feel welcome.
Core Skills:
- Exceptional customer service skills
- Ability to multitask and prioritize
- Proficient in using office equipment
- Excellent communication and problem solving skills
- High attention to detail
- Strong organizational abilities
- Comprehension of the hospitality industry
Responsibilities:
- Greet arriving customers and visitors
- Manage the switchboard and answer incoming calls
- Perform administrative tasks such as typing, filing, data entry, and photocopying
- Respond to customer inquiries and requests in a polite and timely manner
- Handle customer complaints and inquiries in a professional manner
- Process payments and balance cash registers
- Direct customers to appropriate departments and staff
- Ensure the lobby and reception area are presentable
Experience
2+ Years
Level
Junior
Education
Bachelor’s
Desk Receptionist Resume with 5 Years of Experience
Organized and professional receptionist with 5+ years of experience in customer service and administrative support. Exceptional interpersonal and communication abilities, with a commitment to providing superior customer service. Proven track record of multitasking and problem solving with a keen eye for details.
Core Skills:
- Customer Service
- Office Management
- Data Entry
- Multi- line Phone Systems
- Organizational Skills
- Communication
- Adaptability and Flexibility
Responsibilities:
- Greeted and directed visitors to the correct staff and departments
- Answered and forwarded incoming phone calls and emails
- Maintained and updated the customer database
- Provided administrative support for various departments
- Scheduled and coordinated appointments and meetings with clients
- Processed payments from customers and verified their purchasing information
- Organized and filed paperwork, documents, and other important information
- Provided general office support such as photocopying and scanning documents
Experience
5+ Years
Level
Senior
Education
Bachelor’s
Desk Receptionist Resume with 7 Years of Experience
Motivated and organized Receptionist with 7 years of experience in customer service, client relations, and administrative support. Demonstrated ability to manage incoming calls, prioritize tasks, and develop strong relationships with clients. Skilled in working in fast- paced, demanding environments. Highly organized, resourceful, and reliable.
Core Skills:
- Customer Service
- Client Relations
- Telephone Skills
- Administrative Support
- Data Entry & Filing
- Calendar Management
- Multi- tasker
- Accounts Receivable/Payable
- Proficient in Microsoft Suite
Responsibilities:
- Greeted visitors and clients and answered inquiries in a professional manner
- Managed incoming and outgoing calls, directing calls to the appropriate personnel
- Received and sorted mail and deliveries; distributed to the appropriate departments
- Maintained a comprehensive filing system for all client records
- Ordered office supplies and managed stock levels
- Input accounts receivable and payable data
- Maintained the reception area, ensuring it was always neat, clean and organized
- Assisted in other administrative duties as required, such as photocopying, faxing, and data entry
Experience
7+ Years
Level
Senior
Education
Bachelor’s
Desk Receptionist Resume with 10 Years of Experience
Highly motivated and competent receptionist with 10 years of experience providing quality customer service in a corporate environment. Experienced in greeting customers, fielding queries and providing general office support. Possess excellent communication and interpersonal skills, as well as a keen eye for detail and organization. Committed to providing a high standard of service to all customers, while remaining focused on achieving the desired results.
Core Skills:
- Ability to multitask, with excellent organizational and time management skills
- Excellent interpersonal and customer service skills
- Skilled in the use of Microsoft Office Suite, including Word, Excel and Outlook
- Ability to effectively manage tasks and maintain organization
- Ability to work independently and take initiative
- Knowledge of relevant office procedures and protocols
- Ability to handle a diverse range of client needs
Responsibilities:
- Greeting and directing visitors, clients and customers in a professional manner
- Answering incoming calls and routing them to the appropriate person or department
- Handling customer queries and complaints in a timely and professional manner
- Assisting with scheduling and organizing meetings and events
- Coordinating couriers and mail services
- Performing administrative tasks such as filing, data entry, photocopying and faxing
- Maintaining an organized reception area
- Assisting with other general office tasks as required
Experience
10+ Years
Level
Senior Manager
Education
Master’s
Desk Receptionist Resume with 15 Years of Experience
Driven and experienced receptionist with 15 years of experience in a variety of office settings. Adept at multitasking, problem solving, and maintaining a friendly and professional demeanor. Possess excellent organizational and communication skills, with a strong commitment to customer satisfaction.
Core Skills:
- Excellent communication skills
- Customer service- oriented
- Attention to detail
- Strong organizational skills
- Friendly and professional demeanor
- Computer proficiency
- Multi- tasking
- Problem solving
Responsibilities:
- Greeting and welcoming customers
- Answering and routing incoming calls
- Managing customer inquiries
- Ordering and maintaining office supplies
- Handling incoming and outgoing mail
- Providing administrative support as needed
- Filing and organizing documents
- Performing basic bookkeeping tasks
- Scheduling appointments and meetings
Experience
15+ Years
Level
Director
Education
Master’s
In addition to this, be sure to check out our resume templates, resume formats, cover letter examples, job description, and career advice pages for more helpful tips and advice.
What should be included in a Desk Receptionist resume?
A Desk Receptionist is responsible for providing excellent customer service and administrative support. To stand out to potential employers, a Desk Receptionist should craft a resume that highlights the key skills and qualifications for the role. The following should be included in a Desk Receptionist resume:
- Professional Profile: A concise summary of your skills, qualifications, and experience that is tailored to the job posting.
- Education: Your highest degree earned, including the name of the school, the year you graduated, and any special certifications or awards.
- Experience: Any relevant experience in a customer service, administrative, or secretarial role. Include details about the company, your duties, and any accomplishments.
- Skills: Relevant skills, such as strong interpersonal and communication skills, the ability to multitask, and proficiency in computer programs.
- Areas of Expertise: Specialized skills related to the role of a Desk Receptionist, such as telephone etiquette, data entry, and customer service.
- Professional References: Contact information for past employers and colleagues who can speak to your abilities.
What is a good summary for a Desk Receptionist resume?
A Desk Receptionist resume should provide an overview of the candidate’s qualifications, skills, experience, and educational background. It should highlight the candidate’s ability to provide excellent customer service, handle a variety of duties, and complete tasks in a timely manner. Additionally, the summary should demonstrate the candidate’s exceptional organizational skills, ability to multi-task, and proficiency with a variety of computer systems and office equipment. The summary should also emphasize any relevant experience or training the candidate has. Finally, the summary should provide a brief overview of the candidate’s professional and personal background.
What is a good objective for a Desk Receptionist resume?
Are you looking for a new job as a Desk Receptionist? Writing a strong resume objective is key to getting noticed by potential employers. A Desk Receptionist resume objective should emphasize your professionalism and customer service skills while also outlining your specific qualifications.
A Desk Receptionist is responsible for welcoming visitors to an organization and answering any inquiries. This individual must also be able to handle administrative tasks such as scheduling appointments, filing documents, and managing correspondence.
Here are some examples of objectives for a Desk Receptionist resume:
- To obtain the position of Desk Receptionist at ABC Company, leveraging my expertise in customer service and administrative duties to ensure a welcoming and efficient office environment.
- Seeking a Desk Receptionist position at XYZ Company to utilize my experience in front-desk operations and excellent interpersonal skills to ensure a friendly and professional atmosphere.
- Eager to join ABC Company as a Desk Receptionist to apply my exceptional customer service talents and organizational abilities to ensure a smooth workflow.
- To obtain the position of Desk Receptionist at XYZ Company, using my considerable experience in managing office operations and providing outstanding customer service.
No matter which objective you choose, make sure it is tailored to the specific job you are applying for. Additionally, be sure to include any relevant skills or qualifications you have that relate to the position. With a well-crafted objective, you are sure to make a lasting impression on potential employers.
How do you list Desk Receptionist skills on a resume?
A desk receptionist is a front-of-house professional who provides customer service and administrative support. They greet visitors and direct them to their destination, answer phones, process payments, and handle other administrative tasks. To land the job, you’ll need to demonstrate you possess the skills necessary to ensure the front-end runs smoothly.
When listing your skills on your resume, you should highlight any desk receptionist-specific abilities such as customer service, organizational, and problem-solving skills.
Here’s a list of skills to consider including on your resume when applying for a desk receptionist job:
- Greeting visitors and directing them to their destination
- Answering phones professionally and quickly
- Processing customer payments
- Organizing documents
- Updating customer databases
- Filing and retrieving documents
- Handling customer inquiries
- Troubleshooting customer issues
- Assisting with administrative tasks
- Managing appointments and bookings
- Coordinating with other departments
- Maintaining a neat and organized workspace
- Providing excellent customer service
What skills should I put on my resume for Desk Receptionist?
As a desk receptionist, you are responsible for carrying out a range of duties and must demonstrate a variety of skills to be a successful candidate. When creating a resume for this position, it is important to highlight the following skills:
- Excellent customer service: Desk receptionists provide the first impression of an organisation and must be able to interact with customers in a professional, friendly and engaging manner.
- Communication: The ability to effectively communicate with customers, colleagues and other personnel is critical for this role. Desk receptionists must be able to speak clearly and succinctly, as well as listen attentively.
- Multitasking: Desk receptionists must be able to manage a range of tasks simultaneously and remain organised in a fast-paced environment.
- Computer literacy: The ability to operate computers, including basic office software, is essential. Desk receptionists must also be able to navigate the internet and type quickly and accurately.
- Attention to detail: It is important for desk receptionists to pay close attention to detail when carrying out tasks. This includes logging customer calls, data entry and other clerical duties.
- Flexibility: Desk receptionists must be able to adjust easily to changing work environments and schedules.
By highlighting these skills on your resume, you will demonstrate that you have the qualities, knowledge and abilities to be an effective desk receptionist.
Key takeaways for an Desk Receptionist resume
A Desk Receptionist is responsible for serving as the first point of contact for visitors, managing inquiries, and performing administrative duties. To ensure you stand out from the crowd and make the most of your application, here are some key takeaways for your Desk Receptionist resume:
- Highlight your customer service skills. As a Desk Receptionist, your customer service skills are essential to your success. Make sure to showcase these skills prominently on your resume, highlighting any customer service awards or accolades you may have received.
- Showcase your administrative talents. A Desk Receptionist’s job is to keep the office running smoothly. Showcase your organization, multitasking and problem-solving abilities on your resume, to demonstrate that you can handle the demands of the job.
- Demonstrate your ability to handle computer software. A Desk Receptionist must be well-versed in computer software and systems. List any certifications or training you have received in computer software, to demonstrate your technical abilities.
- Showcase relevant experience. If you have prior experience in a similar role, make sure to list it on your resume. Even if you don’t have any prior experience, list any customer service, administrative, or problem-solving skills you have that could be applicable to the job.
By following these tips, you can create a compelling Desk Receptionist resume that will show potential employers that you are the perfect candidate for the job.
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