Are you applying for a job as a Hotel General Manager? Writing an effective resume is a critical part of the job search process. By showcasing your experience, accomplishments, and qualifications, you can give yourself a competitive edge and stand out from other applicants. This guide will provide you with tips and tricks on how to craft a compelling resume that will help you land your dream job. With our resume writing examples, you will learn how to tailor your document to the specific requirements of the role and get the attention of recruiters.
If you didn’t find what you were looking for, be sure to check out our complete library of resume examples.
Start building your dream career today!
Create your professional resume in just 5 minutes with our easy-to-use resume builder!
Hotel General Manager Resume Examples
John Doe
Hotel General Manager
123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: john.doe@email.com
I am an experienced hotel general manager with over 20 years of experience in the hospitality industry. I have extensive experience in customer service, operational management, financial management and human resources management. I have successfully developed and implemented operational and marketing strategies that have driven customer loyalty and increased profitability. I am a highly motivated, goal- oriented individual with excellent organizational and communication skills.
Core Skills:
- Strong leadership skills
- Customer service experience
- Financial management
- Operational management
- Human resources management
- Marketing/Sales strategy
- Organizational and communication skills
- Excellent problem- solving ability
Professional Experience:
- Hotel General Manager, ABC Hotel, 2021- present
- Managed daily operational activities of the hotel and ensure customer satisfaction
- Developed and implemented operational and marketing strategies to increase profitability
- Analyzed financial reports and monitored budgeting while ensuring compliance with state and federal regulations
- Supervised human resources activities such as recruiting, hiring, orientation, training and development
- Developed and implemented procedures to improve customer service
- Maintained strong relationships with vendors and suppliers
- Hotel Manager, XYZ Hotel, 2014- 2021
- Managed daily operations, including budgeting, staffing, customer service and financial reporting
- Directed staff in providing outstanding customer service and resolving customer complaints
- Implemented strategies to improve sales and customer loyalty
- Developed and maintained relationships with vendors and suppliers
- Supervised training and development of staff and monitored staff performance
Education:
- Bachelor of Business Administration, ABC University, 2014
- Diploma in Hotel Management, XYZ College, 2012
Hotel General Manager Resume with No Experience
Accomplished and highly motivated professional with 5+ years of customer service experience, a keen eye for detail and a proven track record of leading teams to success. Experienced in leading hospitality operations, developing relationships with customers and maintaining excellence in customer service. Highly effective communicator with excellent interpersonal and problem- solving skills.
SKILLS
- Supervisory experience
- Customer service
- Leadership and team management
- Organizational and decision- making skills
- Adaptability and creativity
- Budgeting and financial management
- Hospitality operations and management
- Strong communication skills
Responsibilities
- Lead, manage, and motivate staff to ensure the highest standards of service
- Ensure that operations run smoothly and efficiently
- Develop and implement systems, policies, and procedures for the hotel
- Maintain a safe, secure, and comfortable environment for customers
- Maximize financial performance and ensure cost- effectiveness
- Create strategies for customer service and ensure customer satisfaction
- Oversee the recruitment, training and development of staff
- Monitor and address customer complaints in a professional manner
- Develop relationships with suppliers and negotiate contracts
- Handle administrative tasks such as scheduling, payroll, and budgeting
- Stay current on industry trends and developments
Experience
0 Years
Level
Junior
Education
Bachelor’s
Hotel General Manager Resume with 2 Years of Experience
Dynamic General Manager with two years of experience in the hotel industry. Demonstrated ability to develop strategies to optimize operations, streamline processes, and increase customer satisfaction. Proven track record of successfully managing a team of employees, exceeding expectations and meeting deadlines. Possess excellent organizational, communication, and problem solving skills.
Core Skills:
- Excellent leadership and management
- Strong organizational and communication skills
- Strategic planning and problem solving
- Process improvement and optimization
- Cost reduction and budget management
- Customer oriented and service minded
- Ability to multitask and prioritize
- Ability to delegate tasks effectively
Responsibilities:
- Responsible for overall management of the hotel operations
- Managed staff and ensured adherence to all company policies and procedures
- Developed and implemented strategies to improve processes and increase profitability
- Maintained open communication with staff, customers, and vendors
- Ensured customer satisfaction by providing quality service and reinforcing customer service standards
- Monitored and managed budget for daily operations
- Coordinated with other departments to ensure smooth operations
- Organized and planned special events and promotional activities
- Developed and maintained relationships with vendors, suppliers, and other partners
Experience
2+ Years
Level
Junior
Education
Bachelor’s
Hotel General Manager Resume with 5 Years of Experience
Experienced Hotel General Manager with 5+ years of experience in the hospitality industry. Proven track record of successfully managing the daily operations, customer service, and financial performance of luxury hotels. Skilled in developing business plans and optimizing the hotel’s revenue streams. Possess a strong eye for detail, excellent organizational and communication abilities, and the ability to create positive working relationships with staff and guests.
Core Skills:
- Extensive knowledge of hotel operations, front office, housekeeping, and food & beverage
- Strong budgeting and financial analysis skills
- Capable of meeting deadlines and setting goals
- Motivated, proactive and results- driven
- Proficient in MS Office and business intelligence software
- Excellent interpersonal and communication skills
- Ability to think strategically and meet goals
Responsibilities:
- Develop and execute actionable plans to maximize customer service, increase revenue, and optimize operational efficiency
- Establish and monitor customer service standards and take corrective action when needed
- Manage hotel staffing needs and develop training plans for hotel staff
- Ensure compliance with all safety and sanitation regulations
- Perform regular reviews of financial performance and prepare detailed budget plans
- Provide leadership and direction to the management team
- Oversee day- to- day operations and ensure the highest level of guest satisfaction
Experience
5+ Years
Level
Senior
Education
Bachelor’s
Hotel General Manager Resume with 7 Years of Experience
Highly motivated and professionally trained Hotel General Manager with 7+ years of experience in hospitality industry. Proven ability to effectively manage all aspects of hotel operations, including budgeting, human resources, customer service, and housekeeping. Experienced in leading teams and collaborating with internal and external stakeholders to ensure operational excellence and maximum customer satisfaction.
Core Skills:
- Strategic Planning
- Financial Management
- HR Management
- Customer Service
- Project Management
- Leadership
- Problem Solving
Responsibilities:
- Directed, planned and coordinated hotel operations to maximize profits
- Implemented strategies to increase customer satisfaction and enhance service delivery
- Developed and implemented effective budgeting and forecasting systems to manage financial resources
- Managed human resources, including hiring, staff training, scheduling, and providing feedback
- Monitored and maintained the quality of services and facilities to ensure guest satisfaction
- Ensured compliance with legal regulations and safety standards
- Resolved customer complaints in a timely and satisfactory manner
- Negotiated contracts with vendors and suppliers to obtain the best services and prices
- Developed and maintained good relationships with external partners and clients
Experience
7+ Years
Level
Senior
Education
Bachelor’s
Hotel General Manager Resume with 10 Years of Experience
Highly motivated and experienced General Manager with 10 years of experience in the hospitality industry. Possesses an in- depth understanding of hotel operations, staff management, financial management, customer service, and strong organizational skills. Proven ability to successfully manage hotel operations and exceed customer service expectations.
Core Skills:
- Financial Management: Developing budgets and financial plans, managing expenses, and generating reports
- Staff Management: Recruiting, training, and motivating staff to optimize performance and customer satisfaction
- Operational Management: Overseeing day- to- day operations, coordinating with vendors, and resolving customer issues
- Customer Service: Providing excellent customer service, resolving customer complaints, and cultivating relationships with guests
- Organizational Skills: Proven ability to multi- task effectively and prioritize tasks to ensure business objectives are met
Responsibilities:
- Manage daily operations to ensure smooth and efficient operations
- Implement and maintain hotel policies and procedures
- Develop and manage hotel budget and financial plans
- Recruit, train, and motivate staff to optimize performance
- Monitor operational activities to ensure compliance with corporate policies and procedures
- Manage customer service and ensure customer satisfaction
- Resolve customer complaints and issues in a timely manner
- Negotiate contracts with vendors and suppliers
- Monitor guest feedback and identify areas of improvement
- Develop marketing and advertising strategies to increase revenue
Experience
10+ Years
Level
Senior Manager
Education
Master’s
Hotel General Manager Resume with 15 Years of Experience
Seasoned Hotel General Manager with over 15 years of experience in the hospitality industry, offering an extensive background in hotel management, operations, and customer service. A highly organized and motivated individual who is dedicated to providing customers with an exceptional experience and providing the best possible service to ensure they will want to return. Possess excellent problem solving and conflict resolution skills, along with strong leadership and staff management abilities.
Core Skills:
- Proven ability to develop and implement successful business strategies
- Great communicator and listener
- Strong organizational and problem solving skills
- Excellent customer service and interpersonal skills
- Knowledge of hospitality industry operations and standards
- Proficient in Microsoft Office suite, PMS systems, and web- based reservations
- Ability to motivate and train staff
Responsibilities:
- Responsible for overall hotel operations and management
- Set operational goals and policies to ensure customer satisfaction
- Develop strategies to maximize revenue and profitability
- Oversee budgeting, scheduling, and staff training
- Ensure all departments comply with relevant laws and regulations
- Lead and motivate staff to provide exceptional customer service
- Handle customer complaints and disputes
- Assist in the development of marketing strategies
- Perform periodic financial audits and reviews
- Monitor daily operations and ensure safety standards are met
- Ensure hotel is well maintained and up to date with current trends and technologies
- Create and maintain strong relationships with vendors and third party partners
Experience
15+ Years
Level
Director
Education
Master’s
In addition to this, be sure to check out our resume templates, resume formats, cover letter examples, job description, and career advice pages for more helpful tips and advice.
What should be included in a Hotel General Manager resume?
A Hotel General Manager is responsible for overseeing the operations of a hotel, managing staff and budgets, and ensuring guest satisfaction. A well-crafted resume can help you stand out from the competition and get the job you want. Here are a few key elements that should be included in a Hotel General Manager resume:
- Education: Any relevant educational background should be included, such as a college degree in hospitality or business administration.
- Experience: List any prior experience in hotel management, including the size and number of staff managed, and any budget or project management accomplishments.
- Leadership Skills: Demonstrate your leadership abilities, such as problem solving, decision making, and conflict resolution.
- Customer Service: Describe your ability to interact with guests and maintain high levels of service.
- Knowledge of Hospitality Industry: Indicate your understanding of hotel operations and best practices.
- Computer Skills: Showcase your familiarity with software such as reservation systems and property management systems.
- Teamwork: Detail your ability to collaborate with other departments and work effectively with colleagues.
- Communication Skills: Show your skills in both verbal and written communication.
- Time Management: Demonstrate your ability to meet deadlines and manage staff schedules.
What is a good summary for a Hotel General Manager resume?
A hotel general manager is responsible for overseeing all aspects of a hotel’s operations, including customer service, safety and security, budgeting and staff management. A good summary for a hotel general manager resume should include the applicant’s experience in the hospitality industry, relevant education and certifications, and any other relevant skills that make them a qualified candidate. The summary should also demonstrate the applicant’s ability to manage staff and operations, as well as their commitment to providing excellent customer service. Additionally, the summary should show their knowledge of the latest technologies and systems used in the hospitality industry, such as hotel management software and point of sale systems. Ultimately, the summary should show the applicant is a capable and experienced leader who is committed to delivering the best possible experience to hotel guests.
What is a good objective for a Hotel General Manager resume?
The hospitality industry is highly competitive and the role of a Hotel General Manager is particularly important. A strong and effective resume objective for a Hotel General Manager is essential for ensuring you stand out from the other applicants. A good objective should provide clear evidence of your qualifications, experience, and skills in managing hotels.
Your objective should include the following:
- Demonstrate your qualifications and experience in hotel/hospitality management
- Highlight your customer service, problem-solving, and team management abilities
- Showcase your ability to manage multiple tasks and prioritize accordingly
- Focus on your commitment to customer satisfaction and providing excellent guest service
- Emphasize your commitment to the success of the hotel and its operations
By confidently stating your qualifications, abilities, and commitment to the hotel’s success, you can ensure your resume stands out from the competition. A good objective for a Hotel General Manager resume should not only paint a picture of your experience and skills but also provide a hint of your true personality, allowing you to be memorable to recruiters.
How do you list Hotel General Manager skills on a resume?
No matter what type of hospitality environment you work in, the role of a hotel general manager is essential. General managers oversee the day-to-day operations of a hotel, and they are responsible for making sure guests are comfortable and the property is well maintained. To ensure you get the job you want, your resume needs to clearly show your skills and qualifications. Here are some tips on how to list hotel general manager skills on a resume.
- Highly Organized: As a hotel general manager, you need to be able to manage a wide range of tasks and be able to prioritize them effectively. Show potential employers that you have the organizational skills to handle multiple tasks and keep up with the demands of the job.
- Leadership: Hotel general managers need to be able to lead and motivate staff. Show potential employers that you have the leadership and interpersonal skills to effectively manage staff and ensure they are meeting their job requirements.
- Problem Solving: As a hotel general manager, you will be responsible for resolving conflicts and finding solutions to challenging situations. Show potential employers that you have the analytical and problem-solving skills to handle these situations with ease.
- Customer Service: Hotel general managers need to be able to provide exceptional customer service. Show potential employers that you have the communication and interpersonal skills to make guests feel welcome and help to resolve any problems they may have.
- Financial Management: As a hotel general manager, you will be responsible for managing budgets, tracking revenue and expenses, and ensuring the hotel is running as efficiently as possible. Show potential employers that you have the financial skills to handle these tasks with ease.
By highlighting these key skills on your resume, you can show potential employers that you have the skills and qualifications to be an effective hotel general manager. Remember to customize your resume to fit the job you are applying for, and be sure to showcase your accomplishments and any relevant experience you have. Good luck in your job
What skills should I put on my resume for Hotel General Manager?
When applying for a Hotel General Manager position, you need to make sure you showcase the right skills on your resume. The skills you list should demonstrate your ability to lead and manage a hotel efficiently and effectively. Here are some key skills to consider including on a Hotel General Manager resume:
- Leadership: As a General Manager, you need to be able to lead a team of employees and ensure they are working together efficiently and meeting the hotel’s goals.
- Communication: Good communication skills are essential for a successful General Manager. You need to be able to effectively communicate with your staff, customers, and other stakeholders.
- Problem Solving: You should be able to think on your feet and come up with solutions to any issues that may arise.
- Budgeting: General Managers must have strong budgeting and financial management skills to ensure the hotel is running at peak efficiency.
- Conflict Resolution: As the leader of the hotel, you should have the necessary skills to effectively resolve any conflicts that may arise.
- Strategic Planning: You need to be able to develop and implement creative strategies to improve the hotel’s performance.
- Customer Service: As a General Manager, you need to ensure all customers have a great experience while staying at the hotel, so excellent customer service skills are a must.
By highlighting these key skills on your resume, you can ensure that you stand out from the crowd and show potential employers why you are the right person for the job.
Key takeaways for an Hotel General Manager resume
As a Hotel General Manager, you are responsible for the day-to-day operations and long-term success of a hotel. You must be organized, efficient, and have a solid understanding of the hospitality industry. A cohesive, concise, and comprehensive resume is essential for landing a job as a Hotel General Manager. Here are the key takeaways for an Hotel General Manager resume:
- Highlight Your Management Experience: You should showcase your experience in the hospitality industry, particularly any managerial experience you may have. Outline the different departments you have managed, the number of personnel under your supervision, and any key accomplishments you have achieved.
- Showcase Your Leadership Ability: As a Hotel General Manager, you will be in charge of a large staff, so it is important to emphasize your leadership qualities on your resume. Showcase any skills you have that can help motivate and inspire staff, such as strong communication and problem-solving skills.
- Emphasize Your Financial & Budgeting Skills: As a Hotel General Manager, you will be responsible for the financial operations of the hotel. Make sure to emphasize any financial and budgeting experience you may have on your resume.
- Demonstrate Your Understanding of Hotel Operations: Showcase any knowledge you may have about the hospitality industry, such as property management, food & beverage operations, and customer service.
- Showcase Your Computer Skills: In today’s digital age, computer skills are essential for a Hotel General Manager. Showcase any experience you have with hospitality software, such as property management systems and online booking systems.
These key takeaways can help you create an effective resume that can help you land a job as a Hotel General Manager. With these tips in mind, you can be sure to craft a resume that emphasizes your relevant experience and qualifications.
Let us help you build
your Resume!
Make your resume more organized and attractive with our Resume Builder
